1. #1

    Just Dance 2017 won't Load

    I Recently purchased Just Dance 2017. Once I launch the game, it goes to the splash screen, and that disappears and it loads into a black screen. I can still access the Xbox One dashboard and quit the game. After waiting 5-8 minutes, it will crash directly back to the home menu. I have tried multiple times to uninstall and reinstall, nothing helps. If anyone could help me, that would be greatly appreciated.
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  2. #2
    Ubi-KitKoumal's Avatar Community Manager
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    Nov 2016
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    Hello planedec50,

    Since it appears to be a technical issue, the best thing to do would be to contact our support in order to receive a more in-depth assistance, you can contact our support just here.

    Kind regards,

    KitKoumal
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  3. #3
    Originally Posted by planedec50 Go to original post
    I Recently purchased Just Dance 2017. Once I launch the game, it goes to the splash screen, and that disappears and it loads into a black screen. I can still access the Xbox One dashboard and quit the game. After waiting 5-8 minutes, it will crash directly back to the home menu. I have tried multiple times to uninstall and reinstall, nothing helps. If anyone could help me, that would be greatly appreciated.


    Hi there. Were you able to fix this ? I have the exact same problem. Thanks
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  4. #4

    Annoyed

    Did anyone get an answer for this I'm having the same problem and getting fed up with it
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  5. #5
    UbiBlack_Widow9's Avatar Community Representative
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    Apr 2007
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    Please make sure to get in touch with our Support Team so they can troubleshoot this with you.

    Thanks!
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