1. #21
    I believe that is the first time anyone mentioned that we needed to crate a formal issue ticket the get the gems. I'll create mine when I get home tonight.
    Share this post

  2. #22
    CagBall's Avatar Senior Member
    Join Date
    Dec 2013
    Location
    Yorkshire, UK
    Posts
    2,017
    I'm assuming we don't have to do that is we've highlighted the problem here?
    Share this post

  3. #23
    Rocknrolll21's Avatar Member
    Join Date
    Feb 2016
    Location
    Vancouver
    Posts
    273
    My ticket number is : 04245051
    Share this post

  4. #24
    ticket number: 04087755
    Share this post

  5. #25
    Ind-Rellik's Avatar Member
    Join Date
    Jan 2015
    Location
    India
    Posts
    259
    Strange people are still waiting for there 70 Gems, I also raised complain but within 2 or 3 days got reply from UBI Support then launched TF got the message in the App to select either Local Device or Server, selected the Server Save & i got my 70 Gems as promised. Hope people who are aware that they have to select Server Save in the App to get 70 Gems. If they haven't got option to select hope the RL Dev's do something about it as only 4 days are left.
    Share this post

  6. #26
    Ticket #04247761
    Share this post

  7. #27
    Ubi-Negitron's Avatar Community Manager
    Join Date
    Aug 2016
    Posts
    119
    Hi woody7483 and CagBall - You don't have to raise a ticket for it. A lot of other players have already raised ticket so they will be taken care of accordingly.

    Both of you will get those 70 gems today

    Please do confirm too, once you get them!
    Share this post

  8. #28
    Ubi-Negitron's Avatar Community Manager
    Join Date
    Aug 2016
    Posts
    119
    Hi woody7483 and CagBall - You don't have to raise a ticket for it. A lot of other players have already raised ticket so they will be taken care of accordingly.

    Both of you will get those 70 gems today

    Please do confirm too, once you get them!
    Share this post

  9. #29
    CagBall's Avatar Senior Member
    Join Date
    Dec 2013
    Location
    Yorkshire, UK
    Posts
    2,017
    Originally Posted by Ubi-Negitron Go to original post
    Hi woody7483 and CagBall - You don't have to raise a ticket for it. A lot of other players have already raised ticket so they will be taken care of accordingly.

    Both of you will get those 70 gems today

    Please do confirm too, once you get them!
    Thank you very much. I'll post here again once I've received them.
    Share this post

  10. #30
    Originally Posted by Ubi-Negitron Go to original post
    Hi woody7483 and CagBall - You don't have to raise a ticket for it. A lot of other players have already raised ticket so they will be taken care of accordingly.

    Both of you will get those 70 gems today

    Please do confirm too, once you get them!

    Hi Negi, I created a ticket as well since your reply came after it was created.
    I was one of those who had leg 1 end on early after I spent some gems trying to get the track on respins.

    I have the full track now though, will I still get the gems even though I don't need to buy the map pieces?
    Share this post

  11. #31
    Ubi-Negitron's Avatar Community Manager
    Join Date
    Aug 2016
    Posts
    119
    Originally Posted by wiceTroc1ty Go to original post
    Hi Negi, I created a ticket as well since your reply came after it was created.
    I was one of those who had leg 1 end on early after I spent some gems trying to get the track on respins.

    I have the full track now though, will I still get the gems even though I don't need to buy the map pieces?
    Hi wiceTroc1ty, I did reply to your post on another thread but if you've already created a ticket, you should get the gem pieces
    Share this post

  12. #32
    Ubi-Negitron's Avatar Community Manager
    Join Date
    Aug 2016
    Posts
    119
    Originally Posted by wiceTroc1ty Go to original post
    Hi Negi, I created a ticket as well since your reply came after it was created.
    I was one of those who had leg 1 end on early after I spent some gems trying to get the track on respins.

    I have the full track now though, will I still get the gems even though I don't need to buy the map pieces?
    Hi wiceTroc1ty, I did reply to your post on another thread but if you've already created a ticket, you should get the gem pieces
    Share this post