1. #1

    3 Month Subscription Reduced to 1 Day?

    I bought Just Dance 2017 Gold Edition not long after it came out and decided to save the 3 month redeem code until i played more of the normal songs. Today I finally redeemed it and the just dance unlimited countdown was only a day. I redeemed it correctly but did I somehow mess up and reduce the subscription to ONE DAY? I looked it up and nobody was experiencing this(at least i couldn't find anyone) and when i tried to re-enter the code it only told me that it was already entered and that i could extend the subscribtion if i wanted to(however I'd have to pay for it, obviously). What do i do to get that time back? HALP PLEASE I haven't redeemed it previously or it wouldn't have worked the first time and I was definitely supposed to get 3 months because it literally says it on the case.
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  2. #2

    I have the same issue

    Seems to be a glitch as many other people have experienced it, however this kind of is killing Christmas as this was one of the biggest asks from my child, I went ahead and saved for the gold edition because it was supposed to be somewhat all inclusive and ended up being a flop and disappointing a child. I'll be submitting a ticket and hopefully they will take care of it.
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  3. #3
    Ubi-Elyon's Avatar Community Manager
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    Oct 2015
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    Hello all,

    Please contact Ubisoft Support (https://support.ubi.com/) so they can troubleshoot this with you.
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