Haven't received R6 Credits | Forums

[R30KillD3mon]

Hey there, seems like this ia major issue, I also haven't received my credits as well, brought them last night around 10:09. Filled out a ticket on the ubisoft forums, just posting here to hear feedback since this seems the fastest way to get back to me. Thanks for the hard work, hope this gets resolved soon. Oh and it was purchased on PC

[Skoz_Piracy]

Skoz_Piracy
Steam
purchased 49.99 7,560 points last night at 11:25pm est

[Ubi-BrokenNinja]

Hey there, seems like this ia major issue, I also haven't received my credits as well, brought them last night around 10:09. Filled out a ticket on the ubisoft forums, just posting here to hear feedback since this seems the fastest way to get back to me. Thanks for the hard work, hope this gets resolved soon. Oh and it was purchased on PC

Skoz_Piracy
Steam
purchased 49.99 7,560 points last night at 11:25pm est

Hi,

Please take a few moments to submit a support ticket to our customer support team HERE so they are tracking this issue.

We are aware of the issue and are working to fix it.

[R30KillD3mon]

I have, thanks for the contact

Case Ref #: 04007714

If it helps of course.

[Ubi-BrokenNinja]

I have, thanks for the contact

Case Ref #: 04007714

If it helps of course.

Thanks R30KillD3mon,

Thanks for the reply and the support team is tracking the ticket.

We appreciate your patience.

[R30KillD3mon]

Hey @Atna,

You should have received your credits today.

We pushed out a script to award all credits to users that were currently in the que. We have not fixed the issue, but the team is working on it.

-Ubi-BrokenNinja


Thanks for your patience.

Was a quote from one of your other reports. My order was on the 22nd, so how come my credits haven't been pushed that has been in queue for the past two days?

[mindsurgeonn]

Hi all

Im having the same problem, still no credits.
Ticket #: 04011169

Please advise.

Happy Holidays!

[TuffAmbassador]

I purchased my r6 credits on 12/22 also and i have still not received them. I contacted customer support and they told me i should receive them in the next 24 hours. But like you I have still not go them. A fix would be nice for this.
Case Reference # 04002446

[bgrygo]

all they do is promise to buy some time. Nothing is resolved. Outrageous.

[palamutibo]

They will help u do not worry about that.Last week i bought but it tooks 6 days to recieve credits.And 2 days ago i bought 1200 r6 credits from psn and waiting to recieve again.I hope it wont take 6 days again.....