R6 Credits, not received | Forums

[Suit.]

Hello,

Made 2 purchases, for r6 credits. Did not receive the credits and its been over a day.

I have already submitted a ticket but no response.

Any help would be appreciated, thanks.

I am on PC.

Happy to provide evidence if needbe.

[Ubi-BrokenNinja]

Hello,

Made 2 purchases, for r6 credits. Did not receive the credits and its been over a day.

I have already submitted a ticket but no response.

Any help would be appreciated, thanks.

I am on PC.

Happy to provide evidence if needbe.

Hey @Nikteorithis

Thanks for the post. We are aware of the issue and are working to fix it.

Can you provide us with your support ticket?


We appreciate your patience.

[Suit.]

My ticket # 04002178

Thanks

[Ubi-BrokenNinja]

My ticket # 04002178

Thanks

Thanks @Nikteorithis,

Just to check, you restarted Uplay today, correct?

If you have not, please do.

[Suit.]

Yes I have, everything is still the same.

I don't see why this is taking so long, do you want me to post my receipts?

[Suit.]

I understand its the Christmas season, your delay is reasonable.

But judging from the other posts I have seen, 1. you do not post an estimated time in which one may receive their credits and 2. your allergic to apologising to people who do not rage about the issue.

The whole point of us spending credits is because we would not have that much time to grind for the stuff for free...

I am sorry but if your going to take an entire week to solve this for an individual then you might as well just refund me.

[Skoz_Piracy]

I understand its the Christmas season, your delay is reasonable.

But judging from the other posts I have seen, 1. you do not post an estimated time in which one may receive their credits and 2. your allergic to apologising to people who do not rage about the issue.

The whole point of us spending credits is because we would not have that much time to grind for the stuff for free...

I am sorry but if your going to take an entire week to solve this for an individual then you might as well just refund me.

I can't agree more, the whole purpose of a mircro transaction is for instant gratification. Now i'm sitting here thinking that i just regret buying these credits as opposed to be having fun with my new operators and cosmetics. I'm going on 5 days now, and i've seen countless post from admin's saying "GO CHECK ITS THERE I PROMISE" only to see replies about how people are still waiting, absolutely disgusting.

[Suit.]

Well, Il give Ubisoft one more day really.

But skoz, check your inbox, theres a link regarding consumer rights.

And try not to drop more than 20 dollars on credits for any game regardless of the company, because you might regret it later on.

[Skoz_Piracy]

Well, Il give Ubisoft one more day really.

But skoz, check your inbox, theres a link regarding consumer rights.

And try not to drop more than 20 dollars on credits for any game regardless of the company, because you might regret it later on.

yeah no doubt, lesson learned, thanks for the tip, i'll check my inbox

[Suit.]

They decided after a few days to ask me to provide proof of purchase. Why didn't you just ask me to do that from the beginning?

Terrible service really.