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  1. #1

    Missing R6 Coins, refund through steam?

    I bought 1200 R6 coins yesterday through steam, I have not received the coins as of yet. I talked to a customer support representative and he informed me that they were having this problem only with purchases made yesterday. He then informed me that I could refund the coins through steam and repurchase the coins. Unfortunately I went through steam and it seems that in-game purchases are not refundable through steam. Any help is appreciated.
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  2. #2
    Gwynbleidd's Avatar Ubisoft Support Staff NCSA
    Join Date
    May 2015
    Posts
    683
    Hey Noopy, I see you've added your Proof of Purchase to your ticket, thank you!

    Check your account now and your credits should be showing, I was able to see them on my end!
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  3. #3
    Originally Posted by UbiNellemose Go to original post
    Hey Noopy, I see you've added your Proof of Purchase to your ticket, thank you!

    Check your account now and your credits should be showing, I was able to see them on my end!
    I got them! Thank you very much!
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  4. #4
    Ubi-BrokenNinja's Avatar Community Representative
    Join Date
    Nov 2016
    Location
    United States
    Posts
    896
    Originally Posted by Noopy7 Go to original post
    I got them! Thank you very much!
    Good to hear!

    Have a great weekend.
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  5. #5
    I am still waiting please solve my problem too....
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  6. #6

    Do we have to ask for a refund to get our credits?

    Originally Posted by UbiNellemose Go to original post
    Hey Noopy, I see you've added your Proof of Purchase to your ticket, thank you!

    Check your account now and your credits should be showing, I was able to see them on my end!
    Dropped 49.99 on credits before this guy did, and still havn't received them, i would like to know the process for a refund as well.

    case number - 04007890
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  7. #7

    Missing R6 Coins

    hello all

    case number #04316835

    I bought 1200 R6 coins through steam, I have not received the coins as of yet.

    please solve my problem too....
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  8. #8
    case number 04333838

    I bought 1200 R6 Credits via steam and I haven't received it yet.
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