[Ubisoft_Account]Purchased game not showing up | Forums

[Shoot3rGuy]

Hello folks! I sincerely apologize for the inconvenience caused by this delivery delay issue we're experiencing currently, as I know many of you are trying to get Assassin's Creed Valhalla or Watch Dogs: Legion. We've posted about this issue on the following forum thread, and will continue to do so as new updates become available. In the meantime, please allow 24 hours to pass in order for your orders to complete.

24 hours? i dont wanna sound impatient but its been 11 days for me.

[Kaerigan]

Update: Some time during the time since my post on the previous page, Valhalla showed up in my library, and I'm currently preloading.

[Exocraze]

Hello folks! I sincerely apologize for the inconvenience caused by this delivery delay issue we're experiencing currently, as I know many of you are trying to get Assassin's Creed Valhalla or Watch Dogs: Legion. We've posted about this issue on the following forum thread, and will continue to do so as new updates become available. In the meantime, please allow 24 hours to pass in order for your orders to complete.

Except this isn't the case at all. It's been more than 24 hours, and you guys have responded on that saying it's fixed and all that, yet I still don't have the game and it's still been charged to my card and shows in my orders, but it's not in my library.

[molimo728]

Apparently their infrastructure just can't handle an even remotely busy time. I purchased AC: Valhalla a couple hours ago, but it looks like I'm **** out of luck for a while. Shoulda purchased on Epic...

[Ubi-Borealis]

Hello molimo728! Welcome to the forums

If you are missing a game from your library following a purchase, please can you open a support ticket so our team can investigate further. You can open a support ticket in the following ways:
- Via the Ubisoft Support website
- Starting a Live chat (Please check your regional opening times!)
- Twitter and Facebook

When opening a support ticket, please include a full-screen image of your proof of purchase. Please ensure that your email address, date of purchase, order ID and order total are clearly displayed, as this will be helpful for further investigation.

Thanks!

[Xisqy]

Purchased Assassins Creed Origins a couple hours ago and it still isn't showing up in my games or in purchased history yet it the purchase shows up in PayPal. AAAAAAAH SO FRUSTRATING!!!

[Dakitsada]

I'm having the same problem. I purchased Anno DLC yesterday. They charged me, but I didn't get my purchase. Still noting happen

[UbiExcellent]

I'm very sorry for the frustration caused, Xisqy but I am pleased to welcome you to the forums. Did you ever receive a confirmation email for this purchase of Assassin's Creed Origins? If so, please upload a screenshot of this receipt to a support ticket, then post your case number here.

Warm hello to you, too Dakitsada! This DLC content for Anno 1800 appears to be activated on our end, but please let me know if you are not seeing this on your end.