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Greetings! The Crew forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #21

    not answering at all

    Since this treat was know form 2014 there will not be decent support from our Ubi friends i guess.
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  2. #22
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    9,511
    Hey guys. If the game isn't launching, please try these steps for this issue. Thanks!
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  3. #23
    i have the same problem and the support dont know hot to fix it
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  4. #24
    not helping
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  5. #25
    Originally Posted by ubi--unicorn Go to original post
    Hey guys. If the game isn't launching, please try these steps for this issue. Thanks!
    not helping
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  6. #26
    I found a way to launch the game if your problem is its forever loading at the start up. (even if I'm late to the party)
    1. Make sure your computer is freshly restarted after attempting to launch The Crew
    2. Open your files and go to The Crew install folder, for example (drive letter):\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\The Crew (Worldwide)
    3. Click on support
    4: Delete "InsHelper.exe"
    5. Launch the game

    I find this a better alternative to ending the task every time when I launch the game as other people have said to do.
     1 people found this helpful
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  7. #27
    UbiKobold's Avatar Ubisoft Support Staff
    Join Date
    Feb 2020
    Posts
    1,021
    Thank you for this workaround Snackattack1018! I'm sure this will be helpful to others who experience this same issue.

    Additionally, if anyone is experiencing long start up times with your game, please verify your game files and also complete our guide here! If you continue to experience any difficulties with your game afterwards, please create a support ticket so one of our agents can further assist!
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