1. #1

    Problems with subscription

    Hi
    I bought the just dance disk from Amazon.com, the game is working and all fine.
    I have PS4 Pro, PSN network of Europe.
    When I am trying to purchase subscription through the game it claims that I cant buy this one.
    I purchased subscription for 3 month in the store, but it didnt work in the game.
    when I went to see my subscriptions it shows that I bought just dance subscription for just 2016 (see images).
    I thought I made a mistake and purchase again, and again it was just dance 2016.
    Can you please help with this issue?
    can I buy somewhere and receive a code to activate 3 months?
    thanks
    Mickey

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  2. #2
    UbiBlack_Widow9's Avatar Community Representative
    Join Date
    Apr 2007
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    U.S.
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    16,574
    Hello and welcome to the Forums,

    Please get in touch with our Support team so they can troubleshoot this with you.

    Thanks
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  3. #3
    Originally Posted by Black_Widow9 Go to original post
    Hello and welcome to the Forums,

    Please get in touch with our Support team so they can troubleshoot this with you.

    Thanks
    hi
    contact them last week, didnt answer yet...
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  4. #4
    Originally Posted by Black_Widow9 Go to original post
    Hello and welcome to the Forums,

    Please get in touch with our Support team so they can troubleshoot this with you.

    Thanks
    I have the exact same issue but on WII-U. code entered, but looking at the reciept it gave a subscription to a game we don't own (2016, instead of 2017).

    My daughter is currently trying to play the game with her Aunt They're only in town for a short amount of time, and it will be quite sad if they don't get to play it with the extra songs because of a snafu on your end

    the fact that that the followup post says that he had no answer after a week is not encouraging.

    edit:

    wait 50 minutes or so for chat,. Go into some detail. Representative says:"Allow me a few more moments to verify come to a conclusion."
    <me, waiting>
    chat box: Your chat timed out because you didn't respond to the agent. If you'd like more help, please start a new chat.

    seriously WTF?
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  5. #5

    why cant you support us

    how can I play with US disk and EU account???
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