1. #1

    PS4 Pro Lockup Issue

    This issue is known but they are still collecting information on it. So I thought I would post my experience with it. It locks up on me several times a night. Tonight I had an interesting one. We had finished a game and were returning to the lobby. I saw people popping in one by one. I must have been the first one or in the waiting seat. Almost everyone had popped in and then suddenly it locked up. In my glasses I could see the locked scene but everything was frozen. I then had to power down the PS4.

    Another time tonight I started up the game from scratch.. Went directly to quick join and the moment I joined I heard the boom sound and LOCK.. Never saw a thing. Just heard the sound and black. Had to power off my PS4. To be clear this was during a quick join. So it seems like when a new player is quick joining with a PS4 Pro they have the potential to lock up the game for everyone. FYI my bandwidth is amazing I have 100mb/20mb and a high end router with Tomato on it My modem is in bridge mode.

    Another one.. I entered a game. sat in queue.. 2 people came and left because their mics did not work. It was my turn. I came into the room and my mic did not work ether. so I quit.. the screen went black and my whole PlayStation seized up.
    Share this post

  2. #2
    Hey TheFatherMind,

    Thanks for reporting this! This is currently on our list of known issues and are investigating.

    A workaround for this would be to disable your HDCP when playing Werewolves Within as well as some other PSVR titles with the PS4 Pro. You might need to re-enable it outside of the game as it is needed when using streaming apps like Netflix or Hulu.
    Share this post

  3. #3
    For anyone reading this thread..

    Disable HDCP in the PS4 settings area under "System".

    To Ubi...
    WHY IS THIS INFORMATION NOT A PINNED POST! WHY IS IT NOT NEXT TO THE NOTATION IN THE KNOWN ISSUES AREA???
    (Very very sorry for the all caps.. BUT I WAS YELLING!)
    Share this post

  4. #4
    Okay I just wanted to you let you all know that despite setting the HDCP off.. I am STILL completely locking up multiple times.

    I would really like to know when Ubi is going to patch this. It is really obnoxious and cannot be good for my PS4.
    Share this post

  5. #5
    Just wanted to update Ubi on this issue. v1.02 just installed. I played the game. 30 minutes after the update the system totally seized again. This issue is NOT fixed yet. So I ask again.. When do you guys suppose this will be fixed?
    Share this post

  6. #6
    I just started up my PS4 Pro.. Went directly to the game. Did a quick join. Heard the pop sound of the join but the screen stayed black. I had to completely power off my PS4 and never once actually saw a game session. It froze on my very first join.
    Share this post

  7. #7
    Before yesterday's patch I played for twelve hours and it never froze on my Pro. Happened two times to me yesterday after yesterday's patch, and happened to me three times today. Yesterday I thought it only happens when trying to rejoin the lobby but today I froze twice from just going from one round to the next.
    By the way you don't have to unplug the Pro, you can just hold the power button for like 20 seconds and it shuts off. I think this way is safer than unplugging. I think this freeze bug should be top priority, it can't be good having to power off your PS4.
    Share this post

  8. #8
    I did neglect to mention holding the power button as an option. Thank you for mentioning that as I believe it will help many people who stumble across this thread.

    I had created a ticket with Ubi about this issue. I inquired as to when they plan to fix it. So far the ticket has been politely ignored.

    I really would love to know when they plan on fixing it. If not soon they should change their specs to show that it is NOT compatible with the PS4 Pro. Had I known this was a problem I would have waited to switch to mine. Considering that this game will likely be gifted to a lot of people in a couple days..
    Share this post

  9. #9
    Here is a new one. Started the game and it locked up on the "Made with Unity" intro page. Never even made it into the game.

    Side note: having to log into this forum/site every time I want to post is so tedious. Why can it not just remember who I am? My computer is secure.
    Share this post

  10. #10
    Originally Posted by TheFatherMind Go to original post
    Here is a new one. Started the game and it locked up on the "Made with Unity" intro page. Never even made it into the game.

    Side note: having to log into this forum/site every time I want to post is so tedious. Why can it not just remember who I am? My computer is secure.
    Have you tried booting into safe mode (from a powered off PS4 plug in a controller and hold the power button for about 10 seconds until you hear the beep) and rebuilding the database?
    Share this post