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  1. #1

    Stupid 2 step verification bullcrap

    I was logged in to Uplay on PC, downloading The Division. It freezes, so i restart the launcher, now its telling me to log in. I cant log in again because the 2 step verification that i set up doesn't ****ing work. every code i enter doesnt work. I try to submit a support ticket, and whaddaya know!!!!!!!!! I CAN'T LOG IN COS I NEED 2 STEP VERIFICATION!!!!!!

    WHO THOUGHT THAT WAS A GOOD IDEA!!!!!!!
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  2. #2
    Ubi-Kay's Avatar Community Manager
    Join Date
    Nov 2012
    Posts
    1,589
    Hey, if you do not have access to the recovery codes received when setting up two step verification, you will need to contact the support team to disable two step verification. You can do so through the web, phone, Twitter or Facebook.

    You will not need to contact the support team every time you want to login. Once they disable it, you can re-enable it on your device and save your recovery codes. If you ever have problems again, use your recovery codes to login at https://account.ubisoft.com/ and disable/re-enable it again.
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  3. #3
    I second that, my account's been hacked and the hacker enabled the 2SV, so I have no way to play my games, I'm only able to log into the site because I linked it with my XBL, PSN and FB accounts.
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  4. #4
    Ubi-Pickles's Avatar Ubisoft Support Staff NCSA
    Join Date
    Dec 2015
    Posts
    802
    Originally Posted by sporeboy100 Go to original post
    I second that, my account's been hacked and the hacker enabled the 2SV, so I have no way to play my games, I'm only able to log into the site because I linked it with my XBL, PSN and FB accounts.

    If you are still unable to access your account, please contact Ubisoft Support via Twitter, Facebook or Phone for assistance.
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