1. #1

    2017 unlimited subscription problem and support page useless (no load)

    Just Dance 2017 gold edition, Unlimited subscription does not work and when I go to support (https://support.ubi.com/en-US), it does not work, I am despair because Xbox support tell me to contact Ubisoft, and I can not do that. I bought the gold edition because 3 months subscription.

    Someone knows how to solve the 3 months subscription problem (platform xbox one / gamen Just Dance 2017 Gold Edition (Includes Just Dance Unlimited subscription) - Xbox One - Xbox One Digital Code ).

    Thanks in advance
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  2. #2

    Same problem with Just Dance 2017 Gold Edititon for PS4

    I have the same problem.
    I bought the Just Dance 2017 Gold Edition on the PSN (Black PlayStation Store) during Black Friday, thinking about having immediate access to Unlimited for 3 months, according to product information. However, when I try to access Unlimited through the game, it asks me to buy the 3 months, as if I did not have the Gold Edition. I got in touch with PSN and they informed me that only Ubisoft could solve the problem. However, I already emailed support, I had no feedback, and chat is never available.

    Frustrating.

    If any moderator can help us, please help us.
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  3. #3
    UBI-Zuzu's Avatar Community Manager
    Join Date
    Sep 2015
    Posts
    1,074
    Hello there,

    if you guys contacted support and didn't get your answer after 2 working days, please give me your ticket reference number, we will look into it.

    Thanks,
    Zuzu
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  4. #4

    ticket 03905122

    Hello, My ticket is 03905122, I created it at December 4th. Thanks in advance

    Originally Posted by UBI-Zuzu Go to original post
    Hello there,

    if you guys contacted support and didn't get your answer after 2 working days, please give me your ticket reference number, we will look into it.

    Thanks,
    Zuzu
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  5. #5

    me too

    Originally Posted by UBI-Zuzu Go to original post
    Hello there,

    if you guys contacted support and didn't get your answer after 2 working days, please give me your ticket reference number, we will look into it.

    Thanks,
    Zuzu
    i've been waitings weeks for a response. case no: 03924734
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  6. #6

    code

    Originally Posted by UBI-Zuzu Go to original post
    Hello there,

    if you guys contacted support and didn't get your answer after 2 working days, please give me your ticket reference number, we will look into it.

    Thanks,
    Zuzu
    04018681
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