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  1. #1

    Account Hacked

    Hi
    My account has been hacked
    they change the password and add a 2-step authentication verification
    However I still own the email

    I can log here on the Forum
    but I can't log on the Website to submit a support ticket (it ask for the 2step loggin verification)
    is there anything I can do ?

    I saw a lot of message like that did anyone find a solution or get their problem solve ?

    Please help : (
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  2. #2
    my account was also hacked this morning and a 2-step authentication was added that I never did

    and the support page is completely broken so I can't even ask for help

    edit: I contacted Ubisoft Support on Facebook by Private Message and after giving them all of the info to prove the account was mine they disabled the 2-step so I could login again
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  3. #3
    So was it hacked or was it the 2-step authentication thing caused by Ubisoft?

    Also, I tried Facebook support and they did not disable anything for me. They said to call tomorrow and submit a ticket with proof of ID, which I already did. Then I asked on Twitter and they said they will help, now waiting... This is such BS!
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