Hi
My account has been hacked
they change the password and add a 2-step authentication verification
However I still own the email
I can log here on the Forum
but I can't log on the Website to submit a support ticket (it ask for the 2step loggin verification)
is there anything I can do ?
I saw a lot of message like that did anyone find a solution or get their problem solve ?
Please help : (
my account was also hacked this morning and a 2-step authentication was added that I never did
and the support page is completely broken so I can't even ask for help
edit: I contacted Ubisoft Support on Facebook by Private Message and after giving them all of the info to prove the account was mine they disabled the 2-step so I could login again
So was it hacked or was it the 2-step authentication thing caused by Ubisoft?
Also, I tried Facebook support and they did not disable anything for me. They said to call tomorrow and submit a ticket with proof of ID, which I already did. Then I asked on Twitter and they said they will help, now waiting... This is such BS!