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  1. #1

    Someone is trying to get my Ubisoft account

    Hello, someone is trying to reach my Ubisoft account (email and password). Only today he tried at least twice.
    I´m receiving messages in my email like this one :

    "Subject : Ubisoft Password Change Request"

    "To reset your Ubisoft account password please click here.
    If you have previously requested to change your password, only the link contained in this e-mail is valid.
    If you did not request an account update, please contact Ubisoft Customer Support as soon as possible.
    Ubisoft"

    I would like to have Ubisoft help please, because i didn´t ask for any change in my personal account.
    Thanks a lot!!

    Carlos Carmo
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  2. #2
    UbiBlack_Widow9's Avatar Community Representative
    Join Date
    Apr 2007
    Location
    U.S.
    Posts
    16,574
    Hi Carlos,

    Please contact our Support team as soon as possible so they can assist you. You may want to also secure your account with 2-STEP Verification.

    Thanks
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  3. #3
    Um. Neither of those suggestions are actually possible, if someone is repeatedly trying to illegally access a users account , because a working login is necessary to contact support or to enable two step authentication, and login is disabled whenever someone repeatedly attempts to access the account.
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  4. #4
    UbiMorning's Avatar Community Representative
    Join Date
    Sep 2017
    Posts
    15,450
    Hi ArchPrime! Since then, we do have the Ubisoft Support Facebook and Twitter page available for palyers who cannot access their account.
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