1. #1

    Just Dance 2017 - Crash on PC after several minutes playing

    Each time I play the game it crashes dawn to windows, sometimes after five minutes playing, and somtimes on half an hour...I dont have that issue in other games only in Just dance 2017((

    My pc config
    (hardware temperatures are low... no heating)
    DirectX is up to date and other software too...
    Microsoft Windows 10 Pro
    AMD Phenom II X6 Black Edition 1090T, 3600 MHz
    16346 МБ (DDR3 SDRAM)
    Radeon (TM) RX 480 Graphics (8 ГБ) Radeon Software Crimson Edition 16.11.5 in older driver the same issue

    I tried everything i could...

    HELP! please...

    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-12-02T00:41:06.548434200Z" />
    <EventRecordID>5151</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-3C1DETS</Computer>
    <Security />
    </System>
    - <EventData>
    <Data>JD2017.exe</Data>
    <Data>0.0.3.57045</Data>
    <Data>57fe031a</Data>
    <Data>JD2017.exe</Data>
    <Data>0.0.3.57045</Data>
    <Data>57fe031a</Data>
    <Data>c000001d</Data>
    <Data>01474dc8</Data>
    <Data>2e4</Data>
    <Data>01d24c348d2d4f14</Data>
    <Data>C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Just Dance 2017\JD2017.exe</Data>
    <Data>C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games\Just Dance 2017\JD2017.exe</Data>
    <Data>ceec27da-37c2-42d4-9128-51cc6a3985b9</Data>
    <Data />
    <Data />
    </EventData>
    </Event>
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  2. #2
    UbiSoftSempai's Avatar Ubisoft Support Lead
    Join Date
    May 2015
    Location
    North Carolina
    Posts
    713
    Hey there e1t1777, welcome to the Ubisoft forums!

    Can you try all of the steps on this FAQ? It has a lot of general troubleshooting steps that may help fix or at least narrow down what's causing Just Dance 2017 to crash on your PC. If the issue persists after all of those steps, I recommend submitting your msinfo/dxdiag as described on this FAQ so our technical support team can help assist you.
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