🛈 Announcement
Greetings! Far Cry forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game.
  1. #1

    Primal Won't Launch from Steam

    Trying to run any Far Cry games that I currently own do not work (Far Cry 3 Blood Dragon, Far Cry 4, Far Cry Primal). Mainly I want to run Primal as I just purchased it.

    I have completed the following troubleshooting tips...
    Uninstall/Re-install of Primal
    Uninstall/Re-install of Uplay from Ubisoft website

    Deleted download cache
    Verfied game integrity cache several times

    Trying to manually run game from steamapps folder leaves me with the following message:
    The program can't start because MSVCP100.dll is missing from your computer. Try reinstalling the program to fix this problem.

    A quick google search shows that that missing file is from the Visual C++ 2010.

    Tried installing Visual C++ 2010 and it encounters a fatal error during installation and will not install.
    Examining the log file yields:
    MSI (g:\251ddf04eb15ec7a17e0a53dea1f\vc_red.msi) Installation failed.
    Final Result: Installation failed with error code: (0x80070643), "Fatal error during installation. "

    Searching this error code on google again leads me to .NET framework issues from 2009...
    This leads me nowhere.

    I tried manually downloading the dll file and dropping in the 32 bit version in the System32 folder and the 64 bit version in the SysWOW64 folder. When trying to run Primal I now get the error message:
    The application was unable to start correctly (0xc000007b).

    This implies a file is corrupt or misplaced...

    I've also tried disconnecting and re-connecting monitors.
    I've disabled and enabled crossfire.
    Nothing.

    At this point I'm lost. I have no idea how to proceed.

    Any and all help is welcome.


    My specs are posted below: Of note, my computer is a custom build
    Computer Information:
    Manufacturer: To Be Filled By O.E.M.
    Model: To Be Filled By O.E.M.
    Form Factor: Desktop
    No Touch Input Detected

    Processor Information:
    CPU Vendor: GenuineIntel
    CPU Brand: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
    CPU Family: 0x6
    CPU Model: 0x2a
    CPU Stepping: 0x7
    CPU Type: 0x0
    Speed: 3300 Mhz
    4 logical processors
    4 physical processors
    HyperThreading: Unsupported
    FCMOV: Supported
    SSE2: Supported
    SSE3: Supported
    SSSE3: Supported
    SSE4a: Unsupported
    SSE41: Supported
    SSE42: Supported
    AES: Supported
    AVX: Supported
    CMPXCHG16B: Supported
    LAHF/SAHF: Supported
    PrefetchW: Supported

    Network Information:
    Network Speed:

    Operating System Version:
    Windows 10 (64 bit)
    NTFS: Supported
    Crypto Provider Codes: Supported 311 0x0 0x0 0x0

    Video Card:
    Driver: AMD Radeon R9 200 Series

    DirectX Driver Name: aticfx32.dll
    Driver Version: 21.19.164.257
    DirectX Driver Version: 21.19.164.257
    Driver Date: 23 Nov 2016
    OpenGL Version: 4.5
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 60 Hz
    DirectX Card: AMD Radeon R9 200 Series
    VendorID: 0x1002
    DeviceID: 0x6810
    Revision Not Detected
    Number of Monitors: 2
    Number of Logical Video Cards: 2
    No SLI or Crossfire Detected
    Primary Display Resolution: 1920 x 1080
    Desktop Resolution: 3840 x 1080
    Primary Display Size: 20.91" x 11.77" (23.98" diag)
    53.1cm x 29.9cm (60.9cm diag)
    Primary Bus Type Not Detected
    Primary VRAM: -2048 MB
    Supported MSAA Modes: 2x 4x 8x

    Sound card:
    Audio device: Headphones (High Definition Aud

    Memory:
    RAM: 8073 Mb

    Miscellaneous:
    UI Language: English
    Microphone: Not set
    Steam Controller Cable and Base: Not set
    Media Type: Undetermined
    Total Hard Disk Space Available: 933423 Mb
    Largest Free Hard Disk Block: 295191 Mb
    OS Install Date: Dec 31 1969
    Game Controller: None detected
    VR Headset: None detected

    Edit:
    Also downloaded Visual C++ 2012, no results.
    Graphics drivers are also up-to-date.
    Share this post

  2. #2
    UbiSoftSempai's Avatar Ubisoft Support Lead
    Join Date
    May 2015
    Location
    North Carolina
    Posts
    713
    Hey there, thank you for being so specific about what you've done! You're correct in a lot of ways and your flow of information/troubleshooting is not wrong. It's a little strange that your graphics cars is showing as "AMD Radeon R9 200 Series" as opposed to one of the specific models (AMD Radeon R9 280, etc), but I don't think that's what is causing the issue. Here's a few additional steps I'd like you to try.

    1) Please uninstall your current version of Uplay and reinstall from uplay.ubi.com, then run your newly updated Uplay client as an administrator.
    2) Make sure all of your Windows Updates are installed on your PC.
    3) Try steps 4 and 5 on this FAQ which talks about deleting temporary files and running a selective startup.

    If you still have issues after that, please reach out to our team at https://support.ubi.com by clicking on "Contact Customer Support". Our technical support team can further investigate this issue for you and get you playing all of your Far Cry games.
    Share this post

  3. #3

    Far Cry Primal Error



    It use to work fine but now i get this error ,I have reinstalled it several times still doesn't load..I'd like to know why all of a sudden this is happening any ideas?.
    Share this post

  4. #4
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    probably hanging on a backround application .. shut em all off .. including Nvidia shadow play if you install geforce exp with your drivers

    if you installed MSI afterburner .. close that too..before you launch your game
    Share this post