I discovered that the problem comes from the company that gives me the internet (cable color honduras), I do not know how to solve it yet. But already probe with two other companies that give internet (claro and tigo Honduran).
Call and they will send me to a technician, I do not know what I have to tell him or if he knows how to solve it.

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e descubierto que el problema viene por la compañia que me da internet (cable color), no se como solucionarlo todavia. pero ya probe con otras dos compañias que dan internet (tigo y claro honduras).
llame y me mandaran a un tecnico , no se que tengo que decirle o si el sabra solucionarlo.