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  1. #1

    Far Cry 4 product claimed?

    Hi, so my problem is that i had Far Cry 4 on my PC of like 2 years now and could play anytime I wanted. But now I'm getting messages that my product is already claimed by another account (brother's account) even though he never played the game on his account before, also his Uplay account was linked to my steam account some how but i was able to un-link it. So basically my problem now is that when ever I try to play far cry 4 on my account i get the message "This product is already claimed by (brother's account). If you feel this is wrong then please contact customer support".

    Has anyone else encountered this problem?
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  2. #2
    UbiVertigo's Avatar Community Developer
    Join Date
    Oct 2015
    Posts
    1,445
    Hey AteFish, you will need to contact our support team for this. If possible, you'll want to also have your brother contact us with his account. You can update each other's tickets and reference the support number. After logging in, go to Contact Support >> Email Us. PM me if you have any questions.
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