1. #1

    Just Dance Gold Edition only gave me 3 days of JDU

    I purchased JD2017 GOLD and it only gave me 3 days of subscription.... already contacted support and they aren't sure when this issue will be fixed. Anyone know anything about this? Do we have to pay for the full 3 months?
    Share this post

  2. #2
    UBI-Zuzu's Avatar Community Manager
    Join Date
    Sep 2015
    Posts
    1,074
    He;;p starwb3rries1, welcome to the forums!

    Good job on reporting the issue to our support! Our agents should get back to you soon. If you want, you can pass us over your ticket reference number and we shall investigate.

    Thanks,
    Zuzu
    Share this post

  3. #3

    Only three days instead of 3 months

    Originally Posted by strawb3rries1 Go to original post
    I purchased JD2017 GOLD and it only gave me 3 days of subscription.... already contacted support and they aren't sure when this issue will be fixed. Anyone know anything about this? Do we have to pay for the full 3 months?
    I am having the same problem. Did they ever fix it for you. My Just Dance game was a gift and they insist on needing the proof of purchase from the store. Which is just tacky to ga and ask the person who gave it to my kids for it. I try to explain that I was able to get 3 days but not 3 month and they just seem hung up on the receipt.

    My number is 04045893
    Share this post

  4. #4

    Only three days instead of 3 months

    Originally Posted by UBI-Zuzu Go to original post
    He;;p starwb3rries1, welcome to the forums!

    Good job on reporting the issue to our support! Our agents should get back to you soon. If you want, you can pass us over your ticket reference number and we shall investigate.

    Thanks,
    Zuzu
    I am having the same problem. Did they ever fix it for you. My Just Dance game was a gift and they insist on needing the proof of purchase from the store. Which is just tacky to ga and ask the person who gave it to my kids for it. I try to explain that I was able to get 3 days but not 3 month and they just seem hung up on the receipt.

    My number is 04045893
    Share this post