Unlimited code trouble | Forums

[ziak666]

I bought just dance 2017 gold edition in the xbox one digital store on october 25. I did not get acces code for the just dance unlimited. I redownloaded the game twice but the problem persists, my gamertag is Ziak XD please help!!! On the screen the first time appered a mesagge saying that the unlitimited could not be activated try to buy a suscription in the store.

[UBI-Zuzu]

Hello ziak666,

I'm sorry to hear that you're experiencing such issue. Be sure to contact our tech support, so our agents can investigate the case and help you.

Thanks,
Zuzu

[penaxo_joy]

i have trouble 1073117
product associated to the code is not avalaible.
im from chile.
what happens in my case and how it can be solved?

[UBI-Zuzu]

Hello penaxo_joy,

I passed a word, you should be getting your reply soon. I apologize for the wait.

Thanks,
Zuzu

[robvde1965]

Order the unlimited songs monthly options a week ago, still no code.

How to solve this ?

[spjustdance]

Just bought a retail version of Just Dance GOLD edition which was to come with a 3 month subscription to unlimited. Upon entering the redeem code, the system responds that the code has already been redeemed? When we attempt to access a song from the unlimited section, it appears we have no subscription? Little girl is upset as it was her b-day present.

No response from tech support in 4 days.
Case Number: 03862750

-s

[purim.zen]

Almost two weeks ago I was contacted. It was a long time I bought this product and was disappointed that I have not been helped by the support. I have not resolved any problems. And I'm still waiting

I have to wait long. Please fix

Case number : 03841119, 03837441

[mflv19]

I have same problem, I can not enjoy unlimited subscription, I bought the game Just Dance Gold Edition on november 26th. And yesterday (Dec/04) I notice the problem and now I cannot contact support because the support page does not work properly, only shows Default Error Page (https://support.ubi.com/en-US)

An error has occured
Still Looking for help?

BWAAAH!
Default Error Page

An error has occured

This is annoying and disgusting. What can I do?

[mflv19]

Hello, help: Did you get a solution? or answer of Ubisoft. I have a ticket 03905122 without answer. Very bad support