1. #1

    Unlimited code trouble

    I've seen mention on other threads about this being a known issue on other platforms but does the problem of not being about to redeem the 3 months for the gold edition apply to the Wii U as well?
    I bought the digital version on the nintendo eshop, and was only given 2 days on unlimited. The download code I was given says it's already been redeemed.
    Submitted a support ticket already but have really been getting nowhere with this problem.
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  2. #2
    UbiBlack_Widow9's Avatar Community Representative
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    Hello and welcome to the Forums!

    I'm glad you've gotten in touch with Support. This issue should be fixed but they will be able to assist you. Let us know if you still need help afterward.

    Thanks
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  3. #3

    Yeah, the issue hasn't been fixed and I'm getting nowhere with support either. I've been told twice to uninstall and reinstall it's done nothing other than take up roughly 4 hours of my day each time because that's how long it takes do download the thing from the eshop. Incredibly frustrating, I've had the game for a week now and not been able to play it properly. Not to mention I'm being harassed by my kids to hurry up and fix the game since they used their allowances to pay for the game - The one that cost more so they could have access to all of those extra songs.
    Seems like I'm far from the only person having this issue.
    Maybe issue us all useable download codes or something?

    In any case my support ticket number is 03763834.
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  4. #4

    Also no 3 months access code.

    Hello, tkkyy0821. I just bought the game on 10/29/2016 and still no access code. I'm also on the Wii U platform. If (and or when) I get the code, I'll return and post if it works. But, still no code as of yet. I have contacted Ubisoft support. They report that they are "working on it." However, I find it strange that they are saying I show as being entitled to Just Dance Unlimited on both 2016 and 2017. They first started this with 2016 (I believe). So, maybe that is why they are having issues. Also, on the Wii U platform, they offer everyone 2 free days of "JD Unlimited" access. Again, maybe a source of the problem. Anyway, I'm patient and we'll wait and see. I'll return and post, if I get results. Also, a few of my friends whom just recently purchased the game, are having issues. So, we're all in the same boat.
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  5. #5

    Also no 3 months access code Just dance 2017 Wii U

    Same here just bought the game on 10/30/2016 and still no access code. I'm also on the Wii U platform. i hope this have a good ending Ticket 03775229
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  6. #6

    I have the same problem

    Originally Posted by Black_Widow9 Go to original post
    Hello and welcome to the Forums!

    I'm glad you've gotten in touch with Support. This issue should be fixed but they will be able to assist you. Let us know if you still need help afterward.

    Thanks
    Hi, I had this same problem with my xbox one. The Xbox one support didn't help me at all and ubisoft website won't work to contact you guys. I used the Gold Unlimited card that came with my system. I did not receive the three months I should have gotten. The code does not work please help.
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  7. #7
    UBI-Zuzu's Avatar Community Manager
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    Hello Zimsim123, welcome to the forums!

    You're not able to open your ticket here?

    Thanks,
    Zuzu
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  8. #8

    Wiiu Version

    I bought the digital version yesterday and didn't get the code for the 3 months.. what's the matter?! Where can I get it?
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  9. #9

    same probleme

    hi i have the same problem on the wiiu we need assistance i saw the redeemtrial for the just dance 2016 when a bought de just dance 2017 gold edition i try the redeem my code but also said already use. ?? im hoping for a answer a asap thank you
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  10. #10
    UbiBlack_Widow9's Avatar Community Representative
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    Hello and welcome to the Forums,

    Please do contact our Support team if you continue to experience this issue.

    Thanks!
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