I have downloaded the game from Steam. It took me approximately four hours to download, which happened quite smoothly. However when I try to launch the game, it crashes every time, with a pop-up message saying that it has crashed. This is the Crash information from the extended pop-up message:
This is what the details of the error message reads:
Problem Event Name: APPCRASH
Application Name: JD2017.exe
Application Version: 0.0.3.57045
Application Timestamp: 57ff11d0
Fault Module Name: JD2017.exe
Fault Module Version: 0.0.3.57045
Fault Module Timestamp: 57ff11d0
Exception Code: c0000005
Exception Offset: 00ff2932
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I have contacted the support team with this information, and also the DxDiag, two days ago, however I received no help yet. I am only a bit bothered about punctuality because Steam has a strict return policy, and I cannot bypass that. Please please help me.
Thank you.
~ Monomit
Hello Monomit and welcome to the Forums,
Please do try contacting Ubisoft Support (https://support.ubi.com/en-GB) so they can troubleshoot this with you.
Thanks
Elyon
As I said, I already did. Theres hasn't been a reply it, and it's almost 48 hours since I posted my problem. Is there anything else I can do?Originally Posted by Monomit Go to original post
Hey Monomit, did you manage to fix that issue? I'm experiencing it as well.
Hi, Kr3dk3
Unfortunately, after I trying a lot I gave in. Ubisoft support through twitter helped me realize that I need a quadcore processor, while I had a dual-core one, which was the reason I was unable to launch it. My graphics card was also below the minimum requirement, but the launch error was because of the processor.
I refunded it from steam.
~Monomit.