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  1. #1

    Massive please don't neglect your paying customers

    You may not know, but prior to the 1.4 update there was a limit to the number of Vanity/Cosmetic items you could collect. Once you reached this limit any new items were not able to be picked up or be purchasable.


    You may also remember the ISAC Missions and the reward for getting to UG40. What would happen for affected users was that when we completed the ISAC mission the unique and time limited reward would drop to the ground and not be able to be picked up. After a while it would just disappear and be gone forever.


    This went on for months and mostly affected anyone who paid for DLC. Now months later they increased the maximum amount of Vanity/Cosmetic items you can hold. This only fixed half of the problem. However Massive is now ignoring and abandoning their customers who continued to buy DLC and play the game during 1.3 when everyone else left by not giving these now unobtainable items to people who earned them and it's unacceptable.

    We know they have the ability to target specific accounts with items. A common example is with Season Pass holders. Another example was during the backpack account lockout fiasco when those affected players were given compensation.

    I took detailed screenshot proof each week my ISAC assignment dropped on the ground to prove I completed the assignment but was not able to claim the reward yet Massive won't provide these items to me because they are saying as a customer who provided the game with time and money I along with everyone else is not worth the time, money or effort. You need to step up your game Massive otherwise this will just get added to a list of black marks against your name.
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  2. #2
    Could have just bumped your other thread.

    I'm sure Gabe will see this but you might be better off posting this in the feedback forum ?
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