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  1. #1

    Game doesn't start,, no errornotification . Spiel startet nicht, keine Fehlermeldung

    The game Far Cry Primal does not start. When I start the game in Uplay, the save game files are synchronized with the cloud, a small start screen appears (I think it shows a skull with a knife), after a few seconds (10-20) the screen disappears and I am back in the Uplay program menu from Far Cry Primal. No Error notification like 88500014 appears. I have also started some attempts with a disabled firewall, I have checked the game files several times, have the game 3 times new downloaded and I tried to start the game in compatibility mode and as an administrator. None of my approaches were successfull.

    I have an Intel Core i7-2600K @ 3.4 GHz, 8GB RAM, Win7 (64bit) and a Nvidia GTX 580.

    I hope they can help me in any way.
    ________________________________________________

    Das Spiel Far Cry Primal startet nicht. Wenn ich das Spiel in Uplay starten, werden die Spieldateien mit der Cloud synchronisiert, ein kleiner Startbildschirm erscheint (ich denke, es zeigt einen Totenkopf mit einem Messer), nach ein paar Sekunden (10-20) verschwindet der Bildschirm und ich bin zurück im Uplay-Programmmenü von Far Cry Primal. Es wird keine Fehlermeldung wie 88500014 angezeigt. Ich habe auch einige Versuche mit einer deaktivierten Firewall gestartet, ich habe die Spieldateien mehrmals überprüft, das Spiel 3 mal neu heruntergeladen und ich habe versucht, das Spiel im Kompatibilitätsmodus und als Administrator zu starten. Keiner meiner Ansätze war erfolgreich.

    Ich habe einen Intel Core i7-2600K @ 3.4 GHz, 8GB RAM, Win7 (64bit) und eine Nvidia GTX 580.

    Ich hoffe, dass ihr mir in irgendeiner Weise helfen könnt.
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  2. #2
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    many win 7 users found that the game will not run unless you have installed windows 7 service pak 1 when the game first shipped in febuary

    so make sure thats installed as well as you have updated your vid drivers

    if it still fails contact Ubisoft support for your region

    https://support.ubi.com/en-GB/Contact#en-gb
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  3. #3
    UbiSoftSempai's Avatar Ubisoft Support Lead
    Join Date
    May 2015
    Location
    North Carolina
    Posts
    713
    Hello Blacksnofru, welcome to the forums!

    WID992007 had some really good suggestions to fix the issue. You also will want to make sure your windows updates and Microsoft redistributeables are up-to-date on your PC. If you still have issues after that, I recommend including your msinfo files so our technical team can help pinpoint the source of the issue for you.
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  4. #4

    feel ripped off and nervous about product.

    I feel ripped off and nervous about the product. Like most downloads from steam, this one does not even start. I downloaded the game on both my computers, finally UBISOFT running and now it says they are having trouble authenticating. It keeps asking to make changes from my computer and I feel like steam keeps selling faulty downloads when they are discounted or old games. I cannot believe my game will not even start, and since I do not know what to ask, I feel like I got to refund the game. I hate online downloads, specially with the risks of phising and so much fraud, how can we know it is legit? Why can't we just download a game an play it like before? why so much loopholes? what a rippoff and I feel like I got more a security breach on my computer than actually download a game.
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  5. #5
    UbiDork's Avatar Community Manager
    Join Date
    Dec 2018
    Posts
    5,209
    dustan2: Hi there! I'm sorry to see that you've been having this issue, but I can assure you that Ubisoft Support is here to help! I see that you mentioned receiving an authentication error. If this happens, that means that you are trying to launch the game with the wrong Ubisoft Account. With that in mind, I took a look at your Ubisoft Account dustan2 and I do not see that you have a Steam account linked or that you have the game on this account either. Do you know if you have any other Ubisoft Accounts at this time?
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