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  1. #1

    PSN account hacked - Do I have to start over?

    As subject my psn has been hacked. Sony have reverted the account to my email but have not released it to me and the support experience I am getting from them is absolutely terrible so I am now at 7 days with no online gaming.

    Has anyone experience of this?
    I guess I cannt get my game progress out of my old account?
    If I start again with a new one but they give me my old one can I move progess from new account to old?
    Season Pass for The Division. If I do not get my old again back is this lost forever?

    This experience is very frustrating and again Sony are absolutely terrible from a customer service point of view.
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  2. #2
    Keep in mind Ubisoft is not to blame for this, you'll have to sort out your problem with Sony itself. Ubisoft won't be able to help you, sorry.
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  3. #3
    Originally Posted by Kobi_Blade Go to original post
    Keep in mind Ubisoft is not to blame for this, you'll have to sort out your problem with Sony itself. Ubisoft won't be able to help you, sorry.
    Lol do you work and speak for Ubi/Massive? The person is inquiring about his/her Divisions old account and if they start a new account, will they beable to transfer his/her old account to the new one.

    I would get intouch with the Division support I know it's not ideal and you will have to wait a life time to get a response from them, but I think it's the best place to begin.
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  4. #4
    Originally Posted by Mac-70- Go to original post
    Lol do you work and speak for Ubi/Massive? The person is inquiring about his/her Divisions old account and if they start a new account, will they beable to transfer his/her old account to the new one.

    I would get intouch with the Division support I know it's not ideal and you will have to wait a life time to get a response from them, but I think it's the best place to begin.
    No, I simply gave him information available to the public, read Ubisoft Terms of Service.

    Ubisoft won't supply him any Keys because he (or third-party) got hacked, it's his (third-party) responsability. As for progress transfer, I also know it's not possible (and Ubisoft will refuse to do it) due to personal experience and technical issues on their side.

    So he needs to sort the problem with Sony if he wants his content and progress back.
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  5. #5
    Ouch. Sorry to hear that dude.
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  6. #6
    Hmm well that doesn't sound good Turboxscream if Kobi is right. I think I would still get intouch with support you never know what will happen, and at worst all they can say is tough. Hope you get some decent person at support and get it sorted.
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  7. #7
    Finally got onto someone at Sony that actually was useful. He said my account got banned as Sony automated system detected my account had been compromised. I assume the primary email changing and someone immediately trying to buy things with the wallet is all the system looks for to auto lock it down. They are thankfully going to give me my account back and said the team that deal with it will have it done in the next few days. The end is in sight. My password is strong (I work in It so am an expert on IT security and do pracfice what I preach) so god knows how my account got hacked.
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  8. #8
    Twigs_Dee's Avatar Senior Member
    Join Date
    Jun 2013
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    Canada
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    921
    Setup 2FA on the account. Pain in the butt some times, but worth it.
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