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  1. #1

    PS4 Season Pass Refunds

    Has anyone been able to get a refund or has tried to get one on the PS4 season pass? I pre-ordered based on the information at the time of the sale and since that information is no longer valid, both expansions will come in 2017 for PS4 due to the 30 day exclusivity, I think we should be allowed to be a partial refund because we have had Underground to play. But I am no longer interested in waiting another three to five months for the next expansion and probably another six months for the last one. I would have not purchased the Season Pass if I knew I would have had to wait so long.

    How can I go about getting a refund if possible? This is ridiculous and I've definitely learned my lesson about Ubisoft.
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  2. #2
    Ubi-gabelikes's Avatar Community Developer
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    Hey, why do you no longer have Underground to play? The exclusive deal will impact Underground and Survival, Last Stand will be released on all platforms at the same time.

    /gabelikes
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  3. #3
    teado25's Avatar Senior Member
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    I would have thought you'd be extremely lucky if they agreed to refund you. Technically you would have to approach Ubisoft as the publisher first BUT legally I would check the wording of the Season pass and what it grants you. First year of content unless stipulated could mean 12 months from release date in which case that would be March next year and i'm pretty sure they'll make that deadline.

    Also i think you'll find it's essentially 3 DLC's for the price of 2 with the season pass as they retail for around £12 separately, so arguably if you benefit from at least 2 of the DLC's you've had your money's worth. Next time don't buy a season pass if you're not sure about what you're buying.
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  4. #4
    LepantoESP's Avatar Senior Member
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    Not these threads again ...

    You get 1.4 on Tuesday, and probably Surv by year's end by the looks of it.
     1 people found this helpful
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  5. #5
    Originally Posted by Ubi-gabelikes Go to original post
    Hey, why do you no longer have Underground to play? The exclusive deal will impact Underground and Survival, Last Stand will be released on all platforms at the same time.

    /gabelikes
    I'm wrong I missed read the post sorry
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  6. #6
    Originally Posted by Ubi-gabelikes Go to original post
    Hey, why do you no longer have Underground to play? The exclusive deal will impact Underground and Survival, Last Stand will be released on all platforms at the same time.

    /gabelikes
    I never said I don't have it to play. But when you guys advertised the Season Pass it said the first two expansions would be in 2016 and now the time frame has extended significantly. If this was advertised from the day you sold the Pass I would have passed. Now it feels like a bait and switch.




    EDIT: Actually I was mistaking, the video states ALL expansions would be released by the end of the year. So it's even worse than I thought.
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  7. #7
    Originally Posted by LepantoESP Go to original post
    Not these threads again ...

    You get 1.4 on Tuesday, and probably Surv by year's end by the looks of it.
    I looked before posting so if there are other threads they must be buried, hence why I asked if ANYONE has tried.
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  8. #8
    Originally Posted by DaGranMasta Go to original post
    Ps4 players have to wait 30 days in order to play the new content like undeground area and incursion, just like we have to wait to play survival content areas. so I don't know what you mean when you say we get content at the same time, when we don't.
    They have always said PS4 will get last stand on same day as Xbox and PC. The exclusive deal was only for Underground and Survival.
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  9. #9
    Ubi-gabelikes's Avatar Community Developer
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    Originally Posted by muny21 Go to original post
    I never said I don't have it to play. But when you guys advertised the Season Pass it said the first two expansions would be in 2016 and now the time frame has extended significantly. If this was advertised from the day you sold the Pass I would have passed. Now it feels like a bait and switch.




    EDIT: Actually I was mistaking, the video states ALL expansions would be released by the end of the year. So it's even worse than I thought.
    Hey, sorry for the misunderstanding.

    That video was of course released before Update 1.4 took place. We reorganized the release schedule to make sure we improved the base level of the game before moving on to new content. This was higher priority and was highly requested and appreciated by the community as it addresses a lot of the reoccurring concerns. We are committed to providing the best experience possible, and Update 1.4 was needed in order to do so.

    If you wish to bring up issues of compensation you will have to do so with Support. This is something we don't handle on the forums.

    https://support.ubi.com/

    /gabelikes
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  10. #10
    Originally Posted by teado25 Go to original post
    Next time don't buy a season pass if you're not sure about what you're buying.
    The thing is I'm not getting what they were selling. The advertised a time frame for releases, which all expansions were due by the end of 2016, and now they changed the release schedule without allowing for refunds. Classic bait and switch. There nothing I could have done differently to research what they were advertising. I purchased based on their ad and now it has changed.
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