[PC] Game won’t start | Forums

[Ubi-Stature]

Hello Warriors,

If you are having trouble launching the game, please try the following:

Possible Workaround 1:
- Run Uplay in Admin mode

Possible Workaround 2:
- Disable Anti-Virus software (BitDefender being a main offender here)or add the game and Uplay as an exception in your anti-virus software.

Possible Workaround 3:
- If you’re running on an Intel integrated chipset, try forcing the dedicated GPU instead:
- "Under the "manage 3d settings" tab in the nvidia control panel, you should be able to navigate to your game's .exe and specify which GPU to use from there.

Possible Workaround 4:
- Ensure the game is installed on your C: drive

Possible Workaround 5:
- Try launching the game from an entirely new Windows system profile:
- Windows 7: https://support.microsoft.com/en-us/...d-user-profile
- Windows 8: http://windowsreport.com/windows-8-f...-user-profile/
- Windows 10: http://www.techbout.com/fix-corrupt-...ndows-10-9139/

Possible Workaround 6:
- Try unplugging your controller/non-essential peripherals then launch the game again. Once this is doen you should be able to reconnect your controller. Also temporarily disable any software linked to the controllers.

If the above doesn't resolve the issue can you please submit your logs to support?

Instructions to get the logs:
- Navigate to your Uplay installation directory (default: C:\Program Files (x86)\Ubisoft Game Launcher\)
- Select folder “logs”
- Submit all contained textfiles to Ubi Customer Support: https://support.ubi.com/en-GB

[AmericanPixel]

My game is stuck on the loading screen when I launch.
I have tried everything on the list above with the exception of installing it on my C drive.

I use my C drive for my OS, not for games. I am running multiple SSD's and have all my games on separate SSD's from my C drive.
Never had a problem launching a single game the way I have it configured.

Is there anything else other than putting this game on my C drive to get it to run?

W7
16gb ram
I7-4790K 4.00GHz
64 bit
AMD R9 390 8GB

Disabled antivirus and firewall, nadda.
Logs submitted to support

[Elveone]

I'm stuck at the UPlay launching screen as well. Tried all of the suggested solutions except installing the game on C because this is my windows partition.

Running the following specs:
Windows 10 Pro 64-bit (10.0, Build 14393)
Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
16GB RAM
NVIDIA GeForce GTX 780M 4GB dedicated, Driver Version 372.70

I have these errors in the logs:

[ 4364] 2016-09-17 01:38:04 [ 4040] ERROR CefUplaySchemeHandler.cpp (77) Requested file does not exist: component/modal.html. Url: uplay://localhost/ui/component/modal.html.
[ 4364] 2016-09-17 01:38:09 [ 9036] ERROR JobHttp.cpp (150) Http status code is 412 for url https://public-ubiservices.ubi.com/v...4-c465d22fe4bf.
[ 4364] 2016-09-17 01:38:09 [ 9036] ERROR UbiServicesGetPlayerStats.cpp (83) Get player stats failed with code 1040.

Full logs and DxDiag submitted to the support.

[Scandalized]

Running following specs:
Intel core i7 4790K
32GB 1833Mhz DDR3 RAM
multiple SSD's for storage, all are samsung 850 or 840 EVO's)
Nvidia GeForce GTX 1080

And i get a blank window which i can see my mouse cursor on if i alt+tab and move my mouse across the screen, game seems to try to open in full screen, but stays as a black window

[HaM.M43LSTR0M]

Running:
Windows 10 home 64-bit
AMD FX-9370
16 gb DDR3 2133 RAM
SSD for games + 1 HD TB + SSD for OS
AMD Radeon R9 290X

Game stuck on uplay load. I see the game start in task manager but the it disappears and the uplay load window just stays there.

Tried everything, no luck.

DX diag and logs submitted.

[KylarStern123]

I have tried everything that has been listed in this thread and more, and nothing has worked. I have tried, along with all the workarounds already mentioned, running in compatibility mode, killing any task in task manager that looked like it may stop the game, and completely disabling antivirus software. I started a live chat earlier and waited well over an hour before I got someone. Not a big deal, but then what I was told to do took a couple minutes, and because I was doing that, the chat automatically ended itself and I cannot start it back up or start a new one. I don't know what else to try. I have been doing this for two days now and I have accomplished nothing. I'm thinking it's about time to give up on the alpha, which is really disappointing because I was really looking forward to playing it. I guess I'll just have to wait for the beta and test the game then.

[Elveone]

Never mind my previous post - I'm a moron and did not exclude the files from the antivirus program properly.

[pYmp5heit]

Been on dealing with ubisoft support all day and they still cant figure it out.

Wasted the last 2 days trying to get this game to work on a recently built machine. Everything else works but this game. such a disappointment.

[DarkEnral123]

When I start the game, the loading screen shows my username all over the loading screen then it crashes.

Specs.
I-7 processor
16gb ram
Gforce NVIDIA GTX 950 GPU

I don't know what's causing it.

[DarkEnral123]

When I start the game, the loading screen shows my username all over the loading screen then it crashes.

Specs.
I-7 processor
16gb ram
Gforce NVIDIA GTX 950 GPU

I don't know what's causing it.

OKAY! I got it to work after I validated the files. Worked perfectly.