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  1. #1

    Cannot launch game

    Hi all,

    I cannot launch the game. I've done some searching online and followed a couple of threads but still had no luck

    When I click play, it just stays on the screen below. I have disabled the uplay overlay, verified the game files and reinstalled uplay all to no avail. Is anyone able to help with this? I have also tried running uplay as administrator, gone to the farcry 4 application and running as administrator and used windows 7 compatibility mode.

    I'm currently on Windows 10, have an i5 2500k processor with a Nvidia GTX 970 GPU. My PC is better than the recommended spec.

    This is a thread that I've followed through to try and solve it: https://steamcommunity.com/app/29811...9505860751113/

    Thank you very much if you take the time to help me with this

    Image of the screen I am on is here: http://imgur.com/gallery/L2hw5

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  2. #2
    Anyone?
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  3. #3
    In my launcher_log.txt, I get this:

    [10632] 2016-09-15 18:20:32 [10628] INFO HubUtils.cpp (176)
    [10632] 2016-09-15 18:20:32 [10628] INFO HubUtils.cpp (177) -- Starting Ubisoft Game Launcher --
    [10632] 2016-09-15 18:20:32 [10628] INFO HubUtils.cpp (181) Platform: PC.
    [10632] 2016-09-15 18:20:32 [10628] INFO HubUtils.cpp (184) Version: 4949.
    [10632] 2016-09-15 18:20:32 [10628] INFO HubUtils.cpp (185) Built: Sep 6 2016.
    [10632] 2016-09-15 18:20:32 [10628] INFO HubUtils.cpp (201) Command line:
    [10632] 2016-09-15 18:20:33 [10796] ERROR BusVoIP.cpp (862) voipManager not initialized
    [10632] 2016-09-15 18:20:33 [10796] ERROR BusVoIP.cpp (888) voipManager not initialized
    [10632] 2016-09-15 18:20:33 [10628] INFO Hub.cpp (311) Environment is PROD.
    [10632] 2016-09-15 18:20:33 [10628] INFO UplayApplication.cpp (94) OS info: Microsoft Windows 10, 64-bit (build 14393)
    [10632] 2016-09-15 18:20:35 [ 6628] ERROR CefUplaySchemeHandler.cpp (77) Requested file does not exist: component/modal.html. Url: uplay://localhost/ui/component/modal.html.
    [10632] 2016-09-15 18:20:38 [10788] INFO PlayCheckEdisonGameInstallers.cpp (169) UplayServices completed successfully.
    [10632] 2016-09-15 18:24:17 [10800] ERROR AvatarGetUser.cpp (108) Failed to get avatar for ff555b81-a5df-4a1b-940a-72ed37fc333e with size 256 url: http://uplay-avatars.s3.amazonaws.co...lt_256_256.png. Status code is 403.
    [10632] 2016-09-15 18:24:17 [10800] ERROR AvatarGetUser.cpp (108) Failed to get avatar for ff555b81-a5df-4a1b-940a-72ed37fc333e with size 256 url: http://uplay-avatars.s3.amazonaws.co...lt_256_256.png. Status code is 403.
    [10632] 2016-09-15 18:24:18 [10800] ERROR JobHttp.cpp (150) Http status code is 412 for url https://public-ubiservices.ubi.com/v...9-cc2cb87395b7.
    [10632] 2016-09-15 18:24:18 [10800] ERROR UbiServicesGetPlayerStats.cpp (83) Get player stats failed with code 1040.
    [10632] 2016-09-15 18:24:19 [ 6628] ERROR CefUplaySchemeHandler.cpp (77) Requested file does not exist: img/common//common/img/common/win_platform_pc.png. Url: uplay://localhost/common/img/common//common/img/common/win_platform_pc.png.
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  4. #4
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    If you continue to have issues PLEASE see the troubleshooting tips section here http://steamcommunity.com/app/298110...6486417358966/
    or




    open a support ticket or contact Ubi support for your region


    you can open a support ticket with Ubisoft Support at https://support.ubi.com
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