Hello!Originally Posted by Itachi19Agrael Go to original post
I certainly help some steps you can try. Here we go -
- Clear Ubisoft Connect's cache: https://support.ubisoft.com/Article/000061966
- Ensure both Ubisoft Connect & included folders are trusted by Windows Defender and your firewall
- Disable all other background applications: https://support.ubisoft.com/Article/000063761
- Open Task Manager. If you can see "InsHelper.exe" in there, try ending the task
I hope these ideas help!
Just for future reference - We recommend anyone experiencing issues with any particular game, for a thread to be created in that sub forum, even if the issue is the same beyond games![]()
Hello!
I'm sorry to read some of you are still facing this issue.
I believe the next best course of action would be to contact our support directly, as they may need to request logs from you to help with their investigation.
Here you go -
Email Support / Live Chat: https://support.ubi.com/Cases/New
Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/
We'll then do our very best to get this resolved for you!