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  1. #61
    Hello, got the same issue with Black Flag - tried following all steps and it's still stuck at 99%. Anything other I could try?
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  2. #62
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Originally Posted by Itachi19Agrael Go to original post
    Hello, got the same issue with Black Flag - tried following all steps and it's still stuck at 99%. Anything other I could try?
    Hello!

    I certainly help some steps you can try. Here we go -

    - Clear Ubisoft Connect's cache: https://support.ubisoft.com/Article/000061966
    - Ensure both Ubisoft Connect & included folders are trusted by Windows Defender and your firewall
    - Disable all other background applications: https://support.ubisoft.com/Article/000063761
    - Open Task Manager. If you can see "InsHelper.exe" in there, try ending the task

    I hope these ideas help!


    Just for future reference - We recommend anyone experiencing issues with any particular game, for a thread to be created in that sub forum, even if the issue is the same beyond games
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  3. #63

    Same

    Hey.
    I got the same issues and I tried anything what I can see in this topic. Nothing works
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  4. #64
    Same issue with blag flag. Nothing in this thread worked.
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  5. #65
    Ubi-Raziel's Avatar Ubisoft Support Staff
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    Jan 2019
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    Hello!

    I'm sorry to read some of you are still facing this issue.

    I believe the next best course of action would be to contact our support directly, as they may need to request logs from you to help with their investigation.

    Here you go -

    Email Support / Live Chat: https://support.ubi.com/Cases/New

    Twitter: https://twitter.com/UbisoftSupport
    Facebook: https://www.facebook.com/UbisoftSupport/

    We'll then do our very best to get this resolved for you!
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