1. #11
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    2,470
    Hello there DayRZ!

    I'm sorry to hear this. I would recommend opening a support ticket so our dedicated mobile team can take a closer look at this. You can reach our support teams here:
    - Open a Support ticket
    - Start a Live chat (Please check your regional opening times!)

    Thanks!
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  2. #12
    Dear Ubi-Borealis,

    this is a known problem since TWO YEARS. People get stuck once they earned 224 incrediballs (out of 380). It was reported multiple times, with no support, no answer. It was simply refused to solve the problem. This is also the main reason, why such a good game did get bad reputation (stars in appstore).

    Since you are kind of a moderator here, it would be YOUR duty to tell that deaf support team, that constantly refuse to help CUSTOMERS, that something is wrong with Rayman Adventures. In its current state, it is impossible to complete the game.

    People would be happy, if they get at least a meaningful answer.

    So HELP US. Thanks in advance.
    u-man
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  3. #13
    I have the same problem as DayRZ. I‘m stuck at level 22 and 5200 meters for the sacred tree with 224/380 indrediballs hatched.

    All incrediball families that I have unlocked are complete, so there‘s no way for me to grow the sacred tree any further.

    Frankly, I don‘t have much hope that a 2 year old bug is gonna be fixed but I wanted to at least support the other people that reported the bug.
    Mac
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  4. #14
    Ubi-Spud's Avatar Ubisoft Support Staff
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    Oct 2018
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    Originally Posted by u-man74 Go to original post
    Dear Ubi-Borealis,

    this is a known problem since TWO YEARS. People get stuck once they earned 224 incrediballs (out of 380). It was reported multiple times, with no support, no answer. It was simply refused to solve the problem. This is also the main reason, why such a good game did get bad reputation (stars in appstore).

    Since you are kind of a moderator here, it would be YOUR duty to tell that deaf support team, that constantly refuse to help CUSTOMERS, that something is wrong with Rayman Adventures. In its current state, it is impossible to complete the game.

    People would be happy, if they get at least a meaningful answer.

    So HELP US. Thanks in advance.
    u-man

    Hello! Please try not to bump older threads.

    The reason we ask you to create a ticket is because the more tickets = the more information the developers can collate which would help with their investigation.

    I appreciate this bug has been present for quite some time, and I don't have any updates regarding it. Yes, we are indeed able to bring these issues up to developers, but creating a ticket helps us in this regard.

    I am sorry for the frustration this is causing. If we have any updates to share, they will be shared in this forum.
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  5. #15
    I am stuck in this exact spot (224 creatures) for well over a year now. It’s disappointing that this bug hasn’t been prioritized yet while many others have.
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  6. #16
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
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    Oct 2014
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    UK
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    2,509
    Originally Posted by bcorsair2 Go to original post
    I am stuck in this exact spot (224 creatures) for well over a year now. It’s disappointing that this bug hasn’t been prioritized yet while many others have.
    Hey,

    I'm sorry to hear that you have had the issue for so long. Please note Ubisoft would like to provide you with the best player experience possible. To allow us to do this, we want to direct you to the correct game page, so we would like to invite you to use this link to make contact with the Mobile Support team directly.

    You can use Ubisoft Mobile Support bot in the bottom corner to assist you in submitting your case to our Mobile Support team.
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