I Recently purchased an Xbox One S and downloaded the Just Dance 2017 Demo. Once I launch the game, it goes to the splash screen, and that disappears and it loads into a black screen. I can still access the Xbox One dashboard and quit the game. I have tried multiple times to uninstall and reinstall, nothing helps. If anyone could help me, that would be greatly appreciated.
Hello planedec50, welcome to the forums!
I'm sorry to hear about your issue - please contact our support regarding that problem.
Thanks,
Zuzu
Hello Planedec50 , if you have got solution to your problem, then please share your solution with us. Because I'm also got stuck here.It wil highly appreciable.
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Regards
Mayank Roy
Sorry! Xbox couldn't help me and neither could Ubisoft Bug Support!Originally Posted by mayankroy Go to original post
Originally Posted by planedec50 Go to original post
Hi!
I am facing exactly with the same problem (XBox One). Just Dance games cannot finish the launch, resulting black screen. Months ago we could play with them. Other games work.
I am still waiting for support reply.
Regards
Tamas
Hi,Originally Posted by krahut1969 Go to original post
Did you got the solution? I encountered the same problem with Just dance 2017 & 2018 demo, and also 2017 disc. Never launched successfully
The main purpose I bought Xbox console is for dancing game, really horrible!
Juan
Please make sure to get in touch with our Support Team so they can troubleshoot these issues with you.
Hi,
Did anyone get a fix for this....I am having this problem with my New Xbox one S. Only for this game...