1. #1

    Just Dance 2017 Demo Not Loading on Xbox One S

    I Recently purchased an Xbox One S and downloaded the Just Dance 2017 Demo. Once I launch the game, it goes to the splash screen, and that disappears and it loads into a black screen. I can still access the Xbox One dashboard and quit the game. I have tried multiple times to uninstall and reinstall, nothing helps. If anyone could help me, that would be greatly appreciated.
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  2. #2
    UBI-Zuzu's Avatar Community Manager
    Join Date
    Sep 2015
    Posts
    1,074
    Hello planedec50, welcome to the forums!

    I'm sorry to hear about your issue - please contact our support regarding that problem.

    Thanks,
    Zuzu
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  3. #3

    Help

    Hello Planedec50 , if you have got solution to your problem, then please share your solution with us. Because I'm also got stuck here.It wil highly appreciable.

    ------------------------------------------------------

    Regards
    Mayank Roy
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  4. #4

    Just Dance 2017

    Originally Posted by mayankroy Go to original post
    Hello Planedec50 , if you have got solution to your problem, then please share your solution with us. Because I'm also got stuck here.It wil highly appreciable.

    ------------------------------------------------------

    Regards
    Mayank Roy
    Sorry! Xbox couldn't help me and neither could Ubisoft Bug Support!
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  5. #5

    Blacscreen on launch Just Dance 2015/2016/2017

    Originally Posted by planedec50 Go to original post
    I Recently purchased an Xbox One S and downloaded the Just Dance 2017 Demo. Once I launch the game, it goes to the splash screen, and that disappears and it loads into a black screen. I can still access the Xbox One dashboard and quit the game. I have tried multiple times to uninstall and reinstall, nothing helps. If anyone could help me, that would be greatly appreciated.

    Hi!

    I am facing exactly with the same problem (XBox One). Just Dance games cannot finish the launch, resulting black screen. Months ago we could play with them. Other games work.

    I am still waiting for support reply.


    Regards
    Tamas
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  6. #6

    Black screen

    Originally Posted by krahut1969 Go to original post
    Hi!

    I am facing exactly with the same problem (XBox One). Just Dance games cannot finish the launch, resulting black screen. Months ago we could play with them. Other games work.

    I am still waiting for support reply.


    Regards
    Tamas
    Hi,

    Did you got the solution? I encountered the same problem with Just dance 2017 & 2018 demo, and also 2017 disc. Never launched successfully
    The main purpose I bought Xbox console is for dancing game, really horrible!

    Juan
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  7. #7
    UbiBlack_Widow9's Avatar Community Representative
    Join Date
    Apr 2007
    Location
    U.S.
    Posts
    16,574
    Please make sure to get in touch with our Support Team so they can troubleshoot these issues with you.
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  8. #8

    Blank Screen After loading

    Hi,

    Did anyone get a fix for this....I am having this problem with my New Xbox one S. Only for this game...
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