1. #1

    Random Crash to Desktop in Demo

    Getting a random crash to desktop playing the demo. Sometimes it during the initial game launch, other times its during gameplay.

    MSInfo

    OS Name Microsoft Windows 10 Home
    Version 10.0.10586 Build 10586
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name JUGGERNAUT
    System Manufacturer MSI
    System Model MS-7693
    System Type x64-based PC
    System SKU To be filled by O.E.M.
    Processor AMD FX(tm)-8350 Eight-Core Processor, 4000 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. V22.4, 12/21/2015
    SMBIOS Version 2.8
    Embedded Controller Version 255.255
    BIOS Mode Legacy
    BaseBoard Manufacturer MSI
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Desktop
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "10.0.10586.420"
    User Name JUGGERNAUT\D-Elson
    Time Zone US Mountain Standard Time
    Installed Physical Memory (RAM) 16.0 GB
    Total Physical Memory 15.9 GB
    Available Physical Memory 12.8 GB
    Total Virtual Memory 31.9 GB
    Available Virtual Memory 28.4 GB
    Page File Space 16.0 GB
    Page File D:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes
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  2. #2
    Ubi-Barbalatu's Avatar Community Developer
    Join Date
    Aug 2014
    Posts
    711
    Hey kahless1532,

    Could you please submit a ticket via https://support.ubi.com with your DxDiag und MsInfo attached. Our team can then have a more specific look into your issue.

    Regards,
    Barbalatu
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  3. #3
    Ubi-Barbalatu's Avatar Community Developer
    Join Date
    Aug 2014
    Posts
    711
    Hey kahless1532,

    Could you please submit a ticket via https://support.ubi.com with your DxDiag und MsInfo attached. Our team can then have a more specific look into your issue.

    Regards,
    Barbalatu
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  4. #4

    Random crash also

    HI
    I have been getting the same issue, the demo just crashes to desktop at random time. Never gotten thru demo. Below system video info.


    NVIDIA System Information report created on: 09/03/2016 14:21:39
    System name: GRAYLON-PC

    [Display]
    Operating System: Windows 10 Pro, 64-bit
    DirectX version: 12.0
    GPU processor: GeForce GTX 760
    Driver version: 372.70
    Direct3D API version: 12
    Direct3D feature level: 11_0
    CUDA Cores: 1152
    Core clock: 980 MHz
    Memory data rate: 6008 MHz
    Memory interface: 256-bit
    Memory bandwidth: 192.26 GB/s
    Total available graphics memory: 12256 MB
    Dedicated video memory: 4096 MB GDDR5
    System video memory: 0 MB
    Shared system memory: 8160 MB
    Video BIOS version: 80.04.BF.00.60
    IRQ: Not used
    Bus: PCI Express x16 Gen3
    Device Id: 10DE 1187 27663842
    Part Number: 2004 0010
    [Components]
    NvGFTrayPluginr.dll 2.11.4.0 NVIDIA GeForce Experience
    NvGFTrayPlugin.dll 2.11.4.0 NVIDIA GeForce Experience
    nvui.dll 8.17.13.7270 NVIDIA User Experience Driver Component
    nvxdsync.exe 8.17.13.7270 NVIDIA User Experience Driver Component
    nvxdplcy.dll 8.17.13.7270 NVIDIA User Experience Driver Component
    nvxdbat.dll 8.17.13.7270 NVIDIA User Experience Driver Component
    nvxdapix.dll 8.17.13.7270 NVIDIA User Experience Driver Component
    NVCPL.DLL 8.17.13.7270 NVIDIA User Experience Driver Component
    nvCplUIR.dll 8.1.920.0 NVIDIA Control Panel
    nvCplUI.exe 8.1.920.0 NVIDIA Control Panel
    nvWSSR.dll 6.14.13.7270 NVIDIA Workstation Server
    nvWSS.dll 6.14.13.7270 NVIDIA Workstation Server
    nvViTvSR.dll 6.14.13.7270 NVIDIA Video Server
    nvViTvS.dll 6.14.13.7270 NVIDIA Video Server
    nvLicensingS.dll 6.14.13.7270 NVIDIA Licensing Server
    NVSTVIEW.EXE 7.17.13.7270 NVIDIA 3D Vision Photo Viewer
    NVSTTEST.EXE 7.17.13.7270 NVIDIA 3D Vision Test Application
    NVSTRES.DLL 7.17.13.7270 NVIDIA 3D Vision Module
    nvDispSR.dll 6.14.13.7270 NVIDIA Display Server
    NVMCTRAY.DLL 8.17.13.7270 NVIDIA Media Center Library
    nvDispS.dll 6.14.13.7270 NVIDIA Display Server
    PhysX 09.16.0318 NVIDIA PhysX
    NVCUDA.DLL 6.14.13.7270 NVIDIA CUDA 8.0.0 driver
    nvGameSR.dll 6.14.13.7270 NVIDIA 3D Settings Server
    nvGameS.dll 6.14.13.7270 NVIDIA 3D Settings Server
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  5. #5
    Ubi-Cerisino's Avatar Community Representative
    Join Date
    May 2016
    Posts
    264
    Hello TheGEC,

    could you please open a support ticket?
    Our tech experts can have a closer look then.

    Thank you very much.
    Cerisino
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