1. #1

    Black screen with audio launching demo

    Demo launches to black screen with audio in the background.


    Windows 10
    GeForce GTX 970
    Driver version 372.54
    16gb of ram
    i7-4790K CPU
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  2. #2
    Ubi-Barbalatu's Avatar Community Developer
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    Hi DreygonX,

    Have you created a ticket for this issue? The team probably needs to have a look at your DxDiag and MSInfo in order to figure out the issue.

    Thanks,
    Barbalatu
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  3. #3
    Ubi-Barbalatu's Avatar Community Developer
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    Hi DreygonX,

    Have you created a ticket for this issue? The team probably needs to have a look at your DxDiag and MSInfo in order to figure out the issue.

    Thanks,
    Barbalatu
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  4. #4

    Same issue, completely different setup

    Originally Posted by DreygonX Go to original post
    Demo launches to black screen with audio in the background.


    Windows 10
    GeForce GTX 970
    Driver version 372.54
    16gb of ram
    i7-4790K CPU
    Experiencing the same issue. System info:
    Windows 7 64 bit
    AMD Radeon HD 7970M
    12 GB ram
    i7-3630QM 2.4Ghz
    DirectX 11
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  5. #5
    Ubi-Barbalatu's Avatar Community Developer
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    Hi DblDamage,

    Could you please submit a ticket to https://support.ubi.com

    Please also attach your current DxDiag and MsInfo in this ticket.

    Thanks,
    Barbalatu
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  6. #6
    Ubi-Barbalatu's Avatar Community Developer
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    Hi DblDamage,

    Could you please submit a ticket to https://support.ubi.com

    Please also attach your current DxDiag and MsInfo in this ticket.

    Thanks,
    Barbalatu
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  7. #7
    Ticket submitted including Dxdiag and msinfo. Hopefully they find something.
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  8. #8
    OK

    game.conf

    Changed Fullscreen = 1 to 0
    Changed Borderless = 0 to 1
    Changed Maximized = 0 to 1

    Game now works.
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  9. #9
    Originally Posted by DreygonX Go to original post
    OK

    game.conf

    Changed Fullscreen = 1 to 0
    Changed Borderless = 0 to 1
    Changed Maximized = 0 to 1

    Game now works.
    This worked for me. Thanks, DreygonX
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  10. #10

    where?

    Originally Posted by DreygonX Go to original post
    OK

    game.conf

    Changed Fullscreen = 1 to 0
    Changed Borderless = 0 to 1
    Changed Maximized = 0 to 1

    Game now works.
    Where did you goto in files to change this?
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  11. #11

    White Screen loading demo

    I also can not launch demo , after the first cut scene when the three Champs ward off the 3 bad guys the screen goes white, hear audio but cant do anything, no code nothing, have to use task manager to close game. specs are MB: Asus crosshair V formula Z, 32GB crucial ballistic tactical ram, XFX R9-380. any ideas?
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  12. #12
    Ubi-Barbalatu's Avatar Community Developer
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    Hi ruelmclamb,

    Please also submit a ticket as our team can assist you better and also give you more specific help.

    Thanks,
    Barbalatu
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  13. #13
    Ubi-Barbalatu's Avatar Community Developer
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    Aug 2014
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    Hi ruelmclamb,

    Please also submit a ticket as our team can assist you better and also give you more specific help.

    Thanks,
    Barbalatu
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