1. #1

    Lost ~50 gems because of sync error

    Hello folks,

    I felt like playing a couple of rounds around an hour ago, and got presented with a sync error screen. I had the choice between two similar games.
    But both only had 8 gems!! Yesterday I had ~58 gems. So I just picked one and played on. But I wonder, is there some way of checking/returning the amount of gems?

    Since I really had plans for those 50 gems...

    Greetings
    svdheide (ingame name)
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  2. #2
    CagBall's Avatar Senior Member
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    Originally Posted by svdheide Go to original post
    Hello folks,

    I felt like playing a couple of rounds around an hour ago, and got presented with a sync error screen. I had the choice between two similar games.
    But both only had 8 gems!! Yesterday I had ~58 gems. So I just picked one and played on. But I wonder, is there some way of checking/returning the amount of gems?

    Since I really had plans for those 50 gems...

    Greetings
    svdheide (ingame name)
    You might be best raising a support ticket with customer support. http://forums.ubi.com/showthread.php...r-Support-(CS)
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  3. #3

    Thanks for the tip

    Thanks for the tip!

    contacted them using ingame

    * fingers crossed
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  4. #4
    CagBall's Avatar Senior Member
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    Dec 2013
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    Yorkshire, UK
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    Originally Posted by svdheide Go to original post
    Thanks for the tip!

    contacted them using ingame

    * fingers crossed
    Hope you get your gems back. Support are notoriously slow/bad though.
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  5. #5
    Originally Posted by svdheide Go to original post
    Thanks for the tip!

    contacted them using ingame

    * fingers crossed
    If you don't get an answer, try not ingame but on support website.
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