[PC]AC:Syndicate has stopped working - Tried all the Tips but still doesnt work | Forums

[artyboy1966]

Hi,
I am unable to play Assassin's Creed - Syndicate since purchasing a retailed box copy more than 2 weeks agao. I can only get to the video sequence when the character is walking in a virtual space before entering a level. When entering a level the screen will turn black with a loading icon and then crashes to the desktop with the "AC-S has stopped working. Windows is looking for a solution" dialogue box display. I have tried everything as advised by your online tech support and FAQ as below but after 2 weeks I'm still unable to play the game.

- disabled SLI for my 2 graphics card
- verified the game files at Uplay (no corruption/problems found)
- reinstalled Direct X and VCRedist
- disabled FRAPs and OC software
- ran game as Administrator
- set the game's graphics/sound/control settings to default
- ran the DEP (data execution prevention) tool

My PC's specs is as follows:

* Asus ROG Hero VI motherboard
* Intel i7-4770K CPU @ 4.2 Ghz OC with Noctua CPU-Cooler
* 16 GB RAM
* Asus ROG Strix GTX 1080 x 2 graphics cards (SLI)
* Creative SoundBlaster Titanium HD sound card
* Corsair AX-1200i PSU
* Storage: 1x OCZ 256 GB SDD and 1x 1TB and 1x 4TB HDD (WD Black)
* Samsung DVD-ROM drive
* Coolermaster Cosmos S full-tower casing
* Windows 10 Home 64 Bit


I have tried to email Tech Support to open a new call ticket but it keeps telling me "We may have already solved your issue" and ask me to refer to the FAQs and Forums page and refuses to acknowledge or receive my submission. When I try to manually email you after all recommendations doesn't work, I keep being redirected to your German (?) website. So I have no choice but to post here. Is there an email address that I can email you? I searched everywhere and couldn't find it. My dxdiag file is below for your reference and advice, Thanks and regards.


http://pastebin.com/ALmV5BzB

[Ubi-Banshee]

Hi and welcome to the forums!

So sorry to hear you're unable to access your game. Have you tried going to this link?

https://support.ubi.com/en-US/Cases/new?method=email

This should take you to the US Support site and you can open up a ticket or a chat to get assistance troubleshooting.

[Ubi-Banshee]

Hi and welcome to the forums!

So sorry to hear you're unable to access your game. Have you tried going to this link?

https://support.ubi.com/en-US/Cases/new?method=email

This should take you to the US Support site and you can open up a ticket or a chat to get assistance troubleshooting.

[artyboy1966]

Hi and welcome to the forums!

So sorry to hear you're unable to access your game. Have you tried going to this link?

https://support.ubi.com/en-US/Cases/new?method=email

This should take you to the US Support site and you can open up a ticket or a chat to get assistance troubleshooting.

Thanks for the link, appreciate it.

[PabloBruno]

Artyboy1966 - have you tried screaming at a wall dressed as one of the backing singers from 80s band Wham?

It will be as useful as contacting Ubisoft support.

[Nethix]

Hi Artyboy,

I think that your issue may be connected/related to the issues other ACS players are facing atm. Sounds to me like your game is trying to download remaining game files and you hang, we are talking about it atm on this thread,

http://forums.ubi.com/showthread.php...-wont-download