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  1. #1

    Where is activation key - bought from steam

    Hi,

    This is my first PC game (far cry primal) bought from steam so apologies if asking a stupid question or missing something - but I couldn't find answer anywhere else.

    Also ubisoft support isn't allowing me to send a case or submit a query. "try later"

    I bought far cry primal from steam, received email confirmation and invoice number. No activation key on steam right clicking on game in library - steam support advised contact uplay/ubisoft support.

    Anyone else had this problem? Any help much appreciated.

    Thanks,
    Ant
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  2. #2
    WID992007's Avatar Senior Member
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    blame steam

    Steam changed something when the summer sale started ..it no longer shows my CD key for my base game for FC 3 or 4

    i bought Primal as a Uplay only version

    to fix your problem it's pretty easy

    first uninstall the version of Uplay that Steam installed (back up any Uplay saved games first or choose to not remove them when you uninstall Uplay)

    if you dont know how to back em up look here https://support.ubi.com/en-US/faqs/0...-My-Save-Game/

    ok now go to to the Uplay website
    https://uplay.ubi.com/

    download and install the latest version of the Uplay client for PC

    re start both Steam and Uplay and your game should auto activate ..without you having to enter a cd key in the uplay client

    many users had this same problem ever since the start of the Steam Summer sale , as Steam changed the way it handles uplay activations

    remember even tho you bought the game on steam .. the default DRM always is Uplay

    glad i bought the Uplay only version of Far cry Primal as i have had zero problems with it and i got it the day it shipped much cheaper then what Steam wanted for the game

    (snagged it off DLGAMER.com ..another ubisoft partner site for only $35.99 ..steam wanted 59.99 Plus i got the pre order missions )
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  3. #3
    send me a message at [DELETED] i have limited internet and bought through steam all i want is to play farcry primal the game i payed for but yet its been over a week and still not recieved a key code all of this is total bs
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  4. #4

    Exactly Same Issue

    I have the same issue and tried almost everything people described in the official Ubisoft or Steam forums. Uninstalled UPlay and installed again after restarting my PC. I believe battles among companies screw us customers.
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  5. #5
    Ubi-Mark.'s Avatar Ubisoft Support Staff
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    Originally Posted by WatashimaWaqqas Go to original post
    I have the same issue and tried almost everything people described in the official Ubisoft or Steam forums. Uninstalled UPlay and installed again after restarting my PC. I believe battles among companies screw us customers.
    Hello WatashimaWaqqas,

    Sorry to hear that. I noticed that the game has been successfully activated within your Ubisoft account. Can you please provide us with a screenshot of the error and the visible username from your Ubisoft account while you're launching Uplay? Many thanks!
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