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  1. #1

    Assassins Creed Syndicate wont download

    I have recently purchased a copy of Assassin's Creed Syndicate and am trying to download it, my PC has plenty of disc space for the game and my internet is completely active. The game downloads to 7.36gb and just stops, download speed sits at a certain speed but doesn't change and my uplay wont allow me to pause or stop the download, I cant do anything, I have tried completely uninstalling both the game and Uplay and trying again but nothing changes.

    Please fix this
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  2. #2
    Nethix's Avatar Junior Member
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    I have this same issue, the game downloads to 7.36gb and just stops/hangs. As OP states the download cannot be paused or cancelled as the client is completely unresponsive. I have managed to get a few more mb to download restarting the client but the issue reappears at 7.49gb. The client continues to resume the download, which simply hangs again resulting in yet another reinstall. I am running windows 10 (64 bit) on a system which exceeds minimum requirements and had no issues at all running this game on windows 7 (64 bit). I had originally thought I may not be connecting to the server correctly or possibly timing out but now that I know I am not alone I suspect this may be a server issue. Any help is appreciated.

    Edit*

    The rest of my games downloaded fine with no issues at all, it would seem this is specific to ACS.
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  3. #3
    UbiQuB3's Avatar Community Manager
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    Hi,

    Could you please try to uninstall/install Uplay (again) and then start the client with admin rights. That should resolve the issue. If not please contact our support teams via https://support.ubi.com/

    Regards
    QuB3
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  4. #4
    Nethix's Avatar Junior Member
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    Hi,

    While any response is appreciated this blanket statement wears a little thin. I feel it is implied in my edit that other games installed with no issues at all, these games include ACU, ACR, FC4 and Watchdogs, all of which require the Uplay client and are not installed/played via Steam. I did notice that the client had been updated, so I thought instead of just immediately reacting to this response I would try a few more times to get this game working. Obviously I installed the client with Admin rights as even those who try to install, or even run, the Uplay client as a normal user will receive a UAC each and every time they run the client. On each of the 3 separate 7.36GB - 7.37GB downloads the client becomes unresponsive, to be more specific, I can change tabs on the client looking at the shop, my games etc. I can not pause or stop the download, when I attempt to close the Uplay client it continues to run in my system tray. I can not logout, the client can ONLY be stopped by opening task manager and stopping the 4-5 Uplay Webcore (32 bit) processes running. It should also be noted that subsequent attempts to run the client require me to reenter my user name, password and use the google authenticator. The client will also immediately attempt to resume the download which will download 2 or 3 more mb but then resume the hang. Other things I have attempted during my efforts to reinstall this game (as previously stated this game installed and ran fine on Windows 7) include, but are not limited to, such things as disabling game auto updates in client settings as well as game properties, disabling cloud sync, installing to default locations, numerous client restarts, locating partial download via client and attempting to update, as well as removing obsolete registry entries/folders/shotcuts after each uninstall. The hang happens not long after the client will run the game even though the download has not completed, this issue is not unique to me as obviously the OP also has the EXACT same issue. I will not start the frustration dance with support, whether this is an issue created from location, server files, the Uplay client or God himself I will await the client update which will truly fix my issues.
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  5. #5
    same issue. I am running windows 7 (64-bit)

    help
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  6. #6
    Have the EXACT same problem... Tried to uninstall Uplay (including the game) several times, reinstalling Uplay with Admin rights and game ... but always stops around the 7.79gb area! Fix please???

    Edit: somehow managed to get to 8.97gb, but same problem now.. I contacted support yesterday, but no answer so far. I'm pretty sure something is happening on the server side...
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  7. #7
    Kestrel-0451's Avatar Member
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    I'm having the same problem as well, m download gets stuck at 7.37GB.
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  8. #8

    Same here

    Download gets stuck at 20%, I contacted ubisoft support but they didin't help much.
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  9. #9
    100% identical to my issue...

    Downloaded fine a few months ago but I have just replaced my HDD and now I am stuck at 19%/7.36GB downloaded every time.

    I have even tried installing to my SSD but that stops at the exact same point - running as administrator and disabling the firewall/antivirus software did nothing to help
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  10. #10
    Kestrel-0451's Avatar Member
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    Out of curiosity, where did you guys get your copy and is it a digital or physical version? (I'm asking about the physical version as well because some games force you to download a bit online like Fallout 4)
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