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  1. #1

    Far Cry 4 Retail Loading Black Screen Issue

    Hi All,

    I was playing version 1.0.0 completely fine after install, completed the wolves den mission.
    Thereafter, launching the games doesn't go well, as I can see only black screen, but I can hear the sounds.

    After researching, I found that new patches would solve this problem. So through UPlay, I have downloaded and applied the latest patch with size around 3.67GB.
    and I got the message, Far Cry 4 is ready to play

    But the issue persists, only black screen with sounds... I cannot get into the game...
    I tried compatibility mode in Win 7, not working still
    Kindly help me

    PC: Asus R510JX-DM230T
    OS: Win 10
    Processor: i7 4720HQ RAM: 8GB
    Graphics: NVIDIA GeForce GTX 950M 2GB DDR3
    Geforce Driver showing in Geforce Experience: 368.39 (Release Date: 6/7/2016)
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  2. #2
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    BACKROUND APPLICATIONS may also cause the game to not launch properly and you may need Exit out of them, or reconfigure them to work properly with Far Cry 4 known apps that can cause this are


    A. EVGA PRECISION


    B. MSI AFTERBURNER


    C. Riva Tuner Statistics Server


    D. DXtory


    E. Motionin Joy


    F. Anti Virus or Firewall software (AVG , Comodo, Bullguard etc.. <-- check settings)


    G. MSI true Color


    H. Evolve gameing client


    I. AMD Raptr \ AMD Gaming Evolved


    J. TeamViewer


    K. Overwolf


    L. Nvidia Geforce Experience Shadow Play


    see this thred to possibly fix issues with afterburner causing black screen
    http://forums.ubi.com/showthread.php...rcry-4-Crash!?


    Please see this Page where it mentions Backround Applications and how you can try to see if one is possibly causing your issue with the game NOT starting or hanging
    https://support.ubi.com/en-US/FAQ/9/...0000000eio0CAA


    And if your running windows 10 make sure you launch both Steam and Uplay as Run As ADMINISTRATOR


    this game was shipped well before windows 10 did ...and yes you may need to take that extra step to run the game
    this games engine was created years before windows 10 shipped and that change may needed to allow the game to write any save files and or configuration files , windows 10 may handle file security \ permissions in a different way, then previous operating systems did.

    if you have a problem... try this


    right click on the games .exe file


    selectt properties


    select the compatability tab


    check the box that says run as Administrator


    set it to run in a windows 7 compatabilty mode


    you can also run the windows 10 compatablilty trouble shooter from that same window



    also since you have a mobile GPU you may need to make changes in your Nvidia control panel to make sure the game is launching on your Nvidia GPU
    and not trying to use the onboard one built on your I 7

    the shadow play bug is a biggie tho so make sure thats DISABLED

    Nvidia admitted the shadow play bug was a problem in the driver set in both 361,75 as well as 361,91
    and said it would not be fixed until the next Major driver branch.... but many are still reporting that geforce experience is a problem for some GPU's


    see these posts on the Nvidia forums
    https://forums.geforce.com/default/t...99823/#4799823


    https://forums.geforce.com/default/t...15747/#4815747

    If you continue to have issues PLEASE see the troubleshooting tips section here http://steamcommunity.com/app/298110...6486417358966/
    or




    open a support ticket or contact Ubi support for your region


    you can open a support ticket with Ubisoft Support at https://support.ubi.com


    or try to contact them via social media to see if they can update your ticket
    Facebook: https://www.facebook.com/UbisoftSupport
    Twitter: https://twitter.com/ubisoftsupport
    (have your support ticket number handy when you try those options)




    for Uplay Account Support you can try to contact them by Phone
    you can find phone number\ support options \ and support hours information @ https://support.ubi.com/en-US/Contact
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  3. #3

    Thanks for reply

    Originally Posted by WID992007 Go to original post
    BACKROUND APPLICATIONS may also cause the game to not launch properly and you may need Exit out of them, or reconfigure them to work properly with Far Cry 4 known apps that can cause this are


    A. EVGA PRECISION


    B. MSI AFTERBURNER


    C. Riva Tuner Statistics Server


    D. DXtory


    E. Motionin Joy


    F. Anti Virus or Firewall software (AVG , Comodo, Bullguard etc.. <-- check settings)


    G. MSI true Color


    H. Evolve gameing client


    I. AMD Raptr \ AMD Gaming Evolved


    J. TeamViewer


    K. Overwolf


    L. Nvidia Geforce Experience Shadow Play


    see this thred to possibly fix issues with afterburner causing black screen
    http://forums.ubi.com/showthread.php...rcry-4-Crash!?


    Please see this Page where it mentions Backround Applications and how you can try to see if one is possibly causing your issue with the game NOT starting or hanging
    https://support.ubi.com/en-US/FAQ/9/...0000000eio0CAA


    And if your running windows 10 make sure you launch both Steam and Uplay as Run As ADMINISTRATOR


    this game was shipped well before windows 10 did ...and yes you may need to take that extra step to run the game
    this games engine was created years before windows 10 shipped and that change may needed to allow the game to write any save files and or configuration files , windows 10 may handle file security \ permissions in a different way, then previous operating systems did.

    if you have a problem... try this


    right click on the games .exe file


    selectt properties


    select the compatability tab


    check the box that says run as Administrator


    set it to run in a windows 7 compatabilty mode


    you can also run the windows 10 compatablilty trouble shooter from that same window



    also since you have a mobile GPU you may need to make changes in your Nvidia control panel to make sure the game is launching on your Nvidia GPU
    and not trying to use the onboard one built on your I 7

    the shadow play bug is a biggie tho so make sure thats DISABLED

    Nvidia admitted the shadow play bug was a problem in the driver set in both 361,75 as well as 361,91
    and said it would not be fixed until the next Major driver branch.... but many are still reporting that geforce experience is a problem for some GPU's


    see these posts on the Nvidia forums
    https://forums.geforce.com/default/t...99823/#4799823


    https://forums.geforce.com/default/t...15747/#4815747

    If you continue to have issues PLEASE see the troubleshooting tips section here http://steamcommunity.com/app/298110...6486417358966/
    or




    open a support ticket or contact Ubi support for your region


    you can open a support ticket with Ubisoft Support at https://support.ubi.com


    or try to contact them via social media to see if they can update your ticket
    Facebook: https://www.facebook.com/UbisoftSupport
    Twitter: https://twitter.com/ubisoftsupport
    (have your support ticket number handy when you try those options)




    for Uplay Account Support you can try to contact them by Phone
    you can find phone number\ support options \ and support hours information @ https://support.ubi.com/en-US/Contact
    Hello Sir,

    Shadow Play is already disabled, Not used it till now.
    I have just updated Geforce driver to latest 368.81
    Still the issue persists...

    As i said i first message,i tried multiple modes in compatibility options, say win 7 and win 8.. nothing clears this problem
    and none of the background applications are interfering.... Applcation is given full permission in Kaspersky Internet Security....

    Still the black screen problem persists... Only I can hear sounds
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  4. #4

    Game running with Graphic Card Itself

    Forgot to mention,

    I am sure game is running with graphic card itself and not through integrated graphics, because I can see option in right click context menu of the application,
    Run with graphics processor > High Performance NVIDIA graphics (default) and
    Integrated Graphics

    Its working with graphic card itself... Still black screen error persists...
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  5. #5
    WID992007's Avatar Senior Member
    Join Date
    Sep 2007
    Posts
    2,280
    contact Ubi support
    game runs fine here on all 5 of the systems i owned ..no crashing .. no problems
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