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  1. #1

    Need help Immidiately with changing E-mai adress + logging in to site

    Hi, i own almost all of Ubisoft's games on Steam however the email that i used to create the Uplay account many years ago does not exist anymore and i cannot change it because when i try to it says ''we send you email' to the adress that does not exist. I tried to open a support ticket but the Uplay site is horrible, it logs me out every 2 seconds and i cant do anything
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  2. #2
    Ubi-Kay's Avatar Community Manager
    Join Date
    Nov 2012
    Posts
    1,589
    Hello. For immediate assistance, you may want to contact Ubisoft Support on Twitter or Facebook. Other than that, try opening the support site in a different browser or in incognito mode.
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  3. #3
    Originally Posted by Ubi-Kay Go to original post
    Hello. For immediate assistance, you may want to contact Ubisoft Support on Twitter or Facebook. Other than that, try opening the support site in a different browser or in incognito mode.
    Ok i don't have problem in waiting but the point is what do i have to do? The email does not exist and i can't change it to a new one. I'll try opening a ticket again..
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  4. #4
    Ubi-Pickles's Avatar Ubisoft Support Staff NCSA
    Join Date
    Dec 2015
    Posts
    802
    Originally Posted by aez4k Go to original post
    Ok i don't have problem in waiting but the point is what do i have to do? The email does not exist and i can't change it to a new one. I'll try opening a ticket again..

    Please contact Ubisoft Support via Facebook or Twitter with you previous ticket number for assistance.
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