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  1. #1

    System shuts down when playing this game.

    I just got a copy of this game updated it and so on.

    But when I play it. My system shuts down every time and restarts over and over. Every time I play it.

    ------------------
    System Information
    ------------------
    Time of this report: 6/15/2016, 18:19:29
    Machine name: TANKER-PC
    Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.160422-1850)
    Language: English (Regional Setting: English)
    System Manufacturer: MSI
    System Model: MS-7924
    BIOS: BIOS Date: 04/30/14 09:48:44 Ver: 04.06.05
    Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
    Memory: 16384MB RAM
    Available OS Memory: 16334MB RAM
    Page File: 2434MB used, 30282MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: 12
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 144 DPI (150 percent)
    DWM DPI Scaling: UnKnown
    Miracast: Available, with HDCP
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.10586.0000 64bit Unicode

    ------------
    DxDiag Notes
    ------------
    Display Tab 1: The file aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll ,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,a tidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx3 2,atiumdva,atiumd6a.cap,atitmm64.dll is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.

    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    ---------------
    Display Devices
    ---------------
    Card name: AMD Radeon (TM) R9 390 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x67B1)
    DAC type: Internal DAC(400MHz)
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_1002&DEV_67B1&SUBSYS_04DD1043&REV_80
    Display Memory: 16336 MB
    Dedicated Memory: 8169 MB
    Shared Memory: 8166 MB
    Current Mode: 1920 x 1080 (32 bit) (59Hz)
    Monitor Name: Generic PnP Monitor
    Monitor Model: LCDTV16
    Monitor Id: ___9000
    Native Mode: 1360 x 768(p) (60.366Hz)
    Output Type: HDMI
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll ,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,a tidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx3 2,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1460 (English)
    Driver Version: 16.200.1025.0
    DDI Version: 12
    Feature Levels: 12.0,11.1,11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 2.0
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 6/2/2016 12:00:00 AM, 1512192 bytes
    WHQL Logo'd: No
    WHQL Date Stamp: None
    Device Identifier: {D7B71EE2-24F1-11CF-4776-D7243EC2C535}
    Vendor ID: 0x1002
    Device ID: 0x67B1
    SubSys ID: 0x04DD1043
    Revision ID: 0x0080
    Driver Strong Name: oem87.inf:cb0ae4141cbddf1d:ati2mtag_Hawaii:16.200. 1025.0ci\ven_1002&dev_67b1&rev_80
    Rank Of Driver: 00D12000
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {A491560E-FFE4-4202-9B1D-2DCD004EB9E3}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
    MPO Caps: Not Supported
    MPO Stretch: Not Supported
    MPO Media Hints: Not Supported
    MPO Formats: Not Supported

    -------------
    Sound Devices
    -------------
    Description: Speakers (3- USB PnP Sound Device)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
    Hardware ID: USB\VID_0D8C&PID_0139&REV_0100&MI_00
    Manufacturer ID: 65535
    Product ID: 65535
    Type: WDM
    Driver Name: USBAUDIO.sys
    Driver Version: 10.00.10586.0000 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 10/29/2015 12:00:00 AM, 131584 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Basic
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

    ---------------------
    Sound Capture Devices
    ---------------------
    Description: Microphone (3- USB PnP Sound Device)
    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: USBAUDIO.sys
    Driver Version: 10.00.10586.0000 (English)
    Driver Attributes: Final Retail
    Date and Size: 10/30/2015 17:17:19, 131584 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

    ---------------------
    Video Capture Devices
    Number of Devices: 0
    ---------------------
    -------------------
    DirectInput Devices
    -------------------
    Device Name: Mouse
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Keyboard
    Attached: 1
    Controller ID: n/a
    Vendor/Product ID: n/a
    FF Driver: n/a

    Device Name: Tt Kuncker
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x060B, 0x5254
    FF Driver: n/a

    Device Name: Tt Kuncker
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x060B, 0x5254
    FF Driver: n/a

    Device Name: Virtual HID Minidriver
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0xBEEF, 0xFEEC
    FF Driver: n/a

    Device Name: USB PnP Sound Device
    Attached: 1
    Controller ID: 0x0
    Vendor/Product ID: 0x0D8C, 0x0139
    FF Driver: n/a

    Poll w/ Interrupt: No

    -----------
    USB Devices
    -----------
    + USB Root Hub (xHCI)
    | Vendor/Product ID: 0x8086, 0x8CB1
    | Matching Device ID: USB\ROOT_HUB30
    | Service: USBHUB3
    | Driver: USBHUB3.SYS, 4/23/2016 14:56:52, 534872 bytes
    |
    +-+ USB Composite Device
    | | Vendor/Product ID: 0x060B, 0x5254
    | | Location: Port_#0003.Hub_#0003
    | | Matching Device ID: USB\COMPOSITE
    | | Service: usbccgp
    | | Driver: usbccgp.sys, 10/30/2015 17:17:23, 159072 bytes
    | |
    | +-+ Tt Kuncker
    | | | Vendor/Product ID: 0x060B, 0x5254
    | | | Location: 0000.0014.0000.003.000.000.000.000.000
    | | | Matching Device ID: USB\VID_060B&PID_5254&MI_00
    | | | Lower Filters: KNUCKER
    | | | Service: HidUsb
    | | | Driver: TteSPORTS.sys, 6/17/2013 09:39:42, 24064 bytes
    | | |
    | | +-+ HID Keyboard Device
    | | | | Vendor/Product ID: 0x060B, 0x5254
    | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | | | | Service: kbdhid
    | | | | Driver: kbdhid.sys, 10/30/2015 17:17:23, 36864 bytes
    | | | | Driver: kbdclass.sys, 10/30/2015 17:17:23, 62304 bytes
    | | |
    | +-+ Tt Kuncker
    | | | Vendor/Product ID: 0x060B, 0x5254
    | | | Location: 0000.0014.0000.003.000.000.000.000.000
    | | | Matching Device ID: USB\VID_060B&PID_5254&MI_01
    | | | Lower Filters: KNUCKER
    | | | Service: HidUsb
    | | | Driver: TteSPORTS.sys, 6/17/2013 09:39:42, 24064 bytes
    | | |
    | | +-+ HID Keyboard Device
    | | | | Vendor/Product ID: 0x060B, 0x5254
    | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | | | | Service: kbdhid
    | | | | Driver: kbdhid.sys, 10/30/2015 17:17:23, 36864 bytes
    | | | | Driver: kbdclass.sys, 10/30/2015 17:17:23, 62304 bytes
    | |
    +-+ USB Input Device
    | | Vendor/Product ID: 0x04F2, 0x1032
    | | Location: Port_#0004.Hub_#0003
    | | Matching Device ID: USB\Class_03&SubClass_01
    | | Service: HidUsb
    | | Driver: hidusb.sys, 10/30/2015 17:17:23, 38400 bytes
    | | Driver: hidclass.sys, 4/23/2016 14:27:55, 155136 bytes
    | | Driver: hidparse.sys, 10/30/2015 17:17:23, 40448 bytes
    | |
    | +-+ HID-compliant mouse
    | | | Vendor/Product ID: 0x04F2, 0x1032
    | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
    | | | Service: mouhid
    | | | Driver: mouhid.sys, 10/30/2015 17:17:23, 32256 bytes
    | | | Driver: mouclass.sys, 10/30/2015 17:17:23, 59232 bytes

    ----------------
    Gameport Devices
    ----------------

    ------------
    PS/2 Devices
    ------------
    + HID Keyboard Device
    | Vendor/Product ID: 0xBEEF, 0x0000
    | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
    | Service: kbdhid
    | Driver: kbdhid.sys, 10/30/2015 17:17:23, 36864 bytes
    | Driver: kbdclass.sys, 10/30/2015 17:17:23, 62304 bytes
    |
    + HID-compliant mouse
    | Vendor/Product ID: 0xBEEF, 0x0000
    | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
    | Service: mouhid
    | Driver: mouhid.sys, 10/30/2015 17:17:23, 32256 bytes
    | Driver: mouclass.sys, 10/30/2015 17:17:23, 59232 bytes

    ------------------------
    Disk & DVD/CD-ROM Drives
    ------------------------
    Drive: C:
    Free Space: 27.3 GB
    Total Space: 113.9 GB
    File System: NTFS
    Model: SPCC Solid State Disk

    Drive: E:
    Free Space: 794.9 GB
    Total Space: 953.9 GB
    File System: NTFS
    Model: WDC WD10EZEX-00BN5A0

    Drive: D:
    Model: TSSTcorp CDDVDW SH-224DB
    Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.10586.0000 (English), 10/30/2015 17:17:22, 173568 bytes
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  2. #2
    UbiVertigo's Avatar Community Developer
    Join Date
    Oct 2015
    Posts
    1,445
    Hello Tankerinc, sorry for the delay in response. If you haven't already, please submit this information in a support ticket here. You can attach this file (as well as your MSINFO) to your ticket, rather than copy/pasting, if you prefer. If you have any crash logs, you can include those, as well.
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