1. #1

    Unlimited region question - missing code

    Hello everybody, How are you ? My name is Ilyas, and i have some little questions/problems with my Just Dance 2016 Digital Version.

    So my first problem/question : I bought a digital version of Just Dance 2016 6 mounths ago. Like they said in the description, (here : https://store.playstation.com/#!/fr-...1601MONTHFREEE ) GET ONE MOUNTH OF FREE ACCESS. But the problem is that i didn't receive the code yet. So, where's the problem ?!
    TICKET N: 03428254 for english people
    03413990 For french people ><
    PSN ID : XSUPERFighterX

    My second question : i have 2 accounts on my PS4. The first one (region US) and the second one (Region France). I bought the digital version of JD from the second account (that's activated like primary, so i can play JD in any Account). My question is: if i buy a subscription of JD on my US Account, is it going to work ?

    THANK YOU GUYSSS
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  2. #2

    No response from the support

    Guys, I don't know why?? But the support is so lazy. I made my ticket 4 days ago, and I didn't receive any response. Seriously, how can a big studio like Ubisoft dodn't have much support to help the clients ?!!' I'm so disappointed.
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  3. #3
    UBI-Zuzu's Avatar Community Manager
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    Sep 2015
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    Hello XSUPERFighterx,

    I'm sorry to hear about your problem. Can I ask for your reference ticket number, please?

    Thanks,
    Zuzu
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  4. #4
    Originally Posted by UBI-Zuzu Go to original post
    Hello XSUPERFighterx,

    I'm sorry to hear about your problem. Can I ask for your reference ticket number, please?

    Thanks,
    Zuzu
    Hi and thanks for your e
    response. My Ticket Reference is
    03433030
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  5. #5
    UBI-Zuzu's Avatar Community Manager
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    Sep 2015
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    Hello XSUPERFighterx,

    our tech support should be contacting you soon! Thank you for your patience!

    Zuzu
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  6. #6

    No Reply

    Originally Posted by UBI-Zuzu Go to original post
    Hello XSUPERFighterx,

    our tech support should be contacting you soon! Thank you for your patience!

    Zuzu
    Hello guys, They answred me, but after my reply there's no response. I don't now why ? But every time time they response me just one time. They don't take care of my Problem.
    Thanks.

    TICKET REFERENCE N: 03441360
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  7. #7
    UBI-Zuzu's Avatar Community Manager
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    Sep 2015
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    @XSUPERFighterx, I asked our agent and I believe you have been already contacted regarding your matter. Could you please check your email inbox?

    Thanks,
    Zuzu
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