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  1. #1

    Moon mission 2 separate bugs

    1)
    I have started my moon mission yesterday and found out that I had no plating to even claim the first crater ! (You need 25, and I had 0)

    I searched for this bug and it turned out other people had the same problem.

    2)
    I thought I would take over another region (which took ages and a lot of effort) and try to start elsewhere. That kinda worked, and I had the plating resources now. So I claimed a crater only to find out that Miners won't settle in the houses I built them !!!

    I built around 20 houses (yes generators around them too) all connects via roads etc. Population of each house is 0.

    My oxygen is at -1 value and I can't build anything as I need 50 miners to live in the houses before other stuff gets unlocked.

    I even claimed a second crater to check if the same issue happens and still same problem.

    -----------------------------------------------------

    Can you please fix these bugs as I can't progress with the main story without it ?

    And don't wait to respond for weeks like you have done for some other players.

    Not a happy customer right now. I bet if I ask for a refund you'll tell me to stick it as well...
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  2. #2
    Ubi-Cerisino's Avatar Community Representative
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    May 2016
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    264
    Hello KsBidul,

    this is a rather old problem and was fixed with a patch a while ago.
    I am a little bit surprised that you are experiencing this now.

    Can you please upload your affected savegame and send me the link to it via PM?
    Then we can have a look at it.

    Things you can try in the meantime:

    • Make sure you have the latest version of the game (enable automatic updates, if you haven't already).
    • Validate your game files in Uplay/Steam
    • Reinstall Uplay and the game


    I will come back to you when I have more information.
    If your problem should be solved in the meantime, please let me know.

    Edit: Can you please point me to those other people/threads with the same problem?
    Thank you.

    Ubi-Cerisino
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  3. #3
    Hi I also created a support ticket. Which form of contact you guys prefer ?
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  4. #4
    Hi. PM with my savegame sent
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  5. #5
    Ubi-Cerisino's Avatar Community Representative
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    May 2016
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    Thanks.
    I forwarded your savegame to the devs.

    Cerisino
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  6. #6
    Ubi-Cerisino's Avatar Community Representative
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    May 2016
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    264
    Hello,

    good news.
    The problem has been identified and fixed.

    The fix will be implemented in the next planned update.

    Cheers
    Moritz
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  7. #7
    How about my save games ? Have they been fixed to allow me to progress ??
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  8. #8
    Ubi-Cerisino's Avatar Community Representative
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    May 2016
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    264
    Your savegame works on their version, but since that version includes content from the ORBIT, they can't send you the fixed savegame right now.
    Wouldn't work with the current public version.

    ORBIT will be released on July 20th.

    Cerisino
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  9. #9
    So for a month I am not able to progress within the game AT ALL.

    What sort of help / support is this ?

    Why can't they fix my savegame for what I'm currently playing ? (and what I paid for !!)
    Waiting that long is not a fix at all.

    This is not acceptable.
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  10. #10
    I encountered Issue 1 yesterday (after I accidently activated the market option)

    Returning to my old saved game did not help: still unable to claim crater and 25 megatite needed, which I cannot mine yet
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