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  1. #11

    2-step issue

    Hello , i have a problem with my account .I can;t log in because "recovery codes" don't work .I've changed my phone 2 months ago and i'm not logged on google authenticator.I don't know what to do.Can you help me please, thx.
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  2. #12

    Having this issue too

    Has anyone been contacted by support with a fix?
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  3. #13

    Same thing I'm dealing with. Google Authenticator codes don't work. Google Authenticator cecovery codes don't work. Uplay recovery codes don't work anymore for some reason. If I keep trying, my account gets temporarily suspended.

    I have linked my Uplay account with Google Authenticator already. That was my old phone though. I have a new one with Google Authenticator as well, both using the same email as my Uplay.

    I'm really over this..

     1 people found this helpful
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  4. #14

    Problem solved

    Hello guys,

    I had the same problem and I contacted to ubisoft support. Turned out that my account was hacked and the hacker had put the 2-step verification on. The support guy returned the account back to me and now the ubisoft 2-step verification is under my control. I suggest you to do the same and call to the support.

    Cheers
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  5. #15
    same issue for me it says code invalid
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  6. #16
    Had the same problem but i somehow managed to login to the support website and got my obviously hacked account back but after a week it was locked again
    by 2-step-verification.
    Now i cant do **** because they need you to login to get help from the support.
    I also can see that my nickname and friendlist was changed my someone and this time i cant even contact the support.
    Last time they wanted me to take screenshots of my bought ubisoft games in my steam library and with this they were fine to give me complete access to my account.

    I also want to leave the fact that i can manage my username+friendlist by logging in via forum without using a 2-step-varification.
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  7. #17

    Uplay is so bad

    So basically there is no fix for this problem is there? I didn't even ask to be set up for this garbage, so I also didnt get an recovery codes as a result. This is so stupid. If I could just have my Uplay games running through Steam like I wanted them to that would be fan-freakn-tastic. Uplay is broken!
     1 people found this helpful
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  8. #18
    Originally Posted by Booz_Hound Go to original post
    So basically there is no fix for this problem is there? I didn't even ask to be set up for this garbage, so I also didnt get an recovery codes as a result. This is so stupid. If I could just have my Uplay games running through Steam like I wanted them to that would be fan-freakn-tastic. Uplay is broken!

    You can try to call the Ubisoft support hotlines but i dont think that this will help cuz they want you to give them pics/screenshots of your bought games
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  9. #19

    New phone, new problems (please help me!)

    Hello,
    I bought a new phone and I downloaded Google Auth. if i'll need it. Today I logged in to my account and I had to have a code from the 2 step verification (however it's called). It said that I need to have a code from this stupid Google Auth. but I did'nt recive any code. I tried to contact Ubisoft Support but I had to pass this 2 step verification to access the support! (It does'nt make any sense). So if you can help me to detect and solve this problem, please reply because i wanna play the new Velvet Shell DLC for Rainbow Six Siege and i can't. Thank you!
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  10. #20
    Originally Posted by DAN13L_C0H3N Go to original post
    Hello,
    I bought a new phone and I downloaded Google Auth. if i'll need it. Today I logged in to my account and I had to have a code from the 2 step verification (however it's called). It said that I need to have a code from this stupid Google Auth. but I did'nt recive any code. I tried to contact Ubisoft Support but I had to pass this 2 step verification to access the support! (It does'nt make any sense). So if you can help me to detect and solve this problem, please reply because i wanna play the new Velvet Shell DLC for Rainbow Six Siege and i can't. Thank you!
    There is a way to cantact the support
    You need to go to the settings in the top right corner in your screen and then you can click on "edit your ubisoft account"
    This will get you to you ubisoft club site where you may login without the code
    There you can click on your name in the top right corner and go to the support site hopefully without logging in
    There you scroll down to "contact customer support", any other option will instantly log you out

    Good luck on this one!
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