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  1. #1

    Can't Connect to E-Store 0x20100301

    I want to purchase helix credits on Assassin's Creed Syndicate but when I try to click anything on E-Store, the game keep showing me the error message "online service error". How can I solve this problem?

    p.s. I've sent the Ubisoft support request but there is no reply for almost 3 weeks.

     1 people found this helpful
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  2. #2

    same problem

    Originally Posted by MABONTIDE Go to original post
    I want to purchase helix credits on Assassin's Creed Syndicate but when I try to click anything on E-Store, the game keep showing me the error message "online service error". How can I solve this problem?

    p.s. I've sent the Ubisoft support request but there is no reply for almost 3 weeks.


    I have got exactly the same problem!
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  3. #3
    UbiFancy's Avatar Ubisoft Support Staff NCSA
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    Originally Posted by niekpost Go to original post
    I have got exactly the same problem!
    Hey niekpost, are you still getting that error message? If so, have you tried any connection troubleshooting such as resetting your modem and router? That will help to narrow down what is causing this issue. Thanks and sorry for the inconvenience!
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  4. #4
    Hello UbiLangfora,
    I'm getting this error as well.
    I can't access E-Store from within Assassins Creed Syndicate.
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  5. #5
    UbiFancy's Avatar Ubisoft Support Staff NCSA
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    Originally Posted by jmcclane72 Go to original post
    Hello UbiLangfora,
    I'm getting this error as well.
    I can't access E-Store from within Assassins Creed Syndicate.
    Hey, thanks for reporting this. Have you tried any connection troubleshooting?
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  6. #6
    Fletch_2011's Avatar Member
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    Originally Posted by MABONTIDE Go to original post

    p.s. I've sent the Ubisoft support request but there is no reply for almost 3 weeks.
    I guess I should feel lucky then I've only been waiting 48+ hours for them to resolve my purchase problem
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  7. #7
    Originally Posted by UbiLangfora Go to original post
    Hey, thanks for reporting this. Have you tried any connection troubleshooting?
    Yes I did, and it is working now.
    But to be honest, UPlay has a really bad network design. To get it to work, I had to manually open and foreward all those TCP Ports in my Internet Router.
    I'm an IT Pro, so this is not a real problem for me. But for all those thousands of players out there, who are not familiar with this, it must be a real pain.
    The UPlay client is about the same bad software and network design as Apples iTunes Software. And that is almost the lowest level where software quality can be.

    Software like this has to work with the standard Internet Protocols and Ports, that are open in every Router. The need of manual Port forewardings is a really bad desicion. If my PC changes the IP address, because the DHCP Server in my router gives it a new one, the port forewardings don't work anymore.
    And who sets manual permant IP addresses for all his devices? nobody does this in a home network.
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  8. #8
    UbiFancy's Avatar Ubisoft Support Staff NCSA
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    Originally Posted by jmcclane72 Go to original post
    Yes I did, and it is working now.
    But to be honest, UPlay has a really bad network design. To get it to work, I had to manually open and foreward all those TCP Ports in my Internet Router.
    I'm an IT Pro, so this is not a real problem for me. But for all those thousands of players out there, who are not familiar with this, it must be a real pain.
    The UPlay client is about the same bad software and network design as Apples iTunes Software. And that is almost the lowest level where software quality can be.

    Software like this has to work with the standard Internet Protocols and Ports, that are open in every Router. The need of manual Port forewardings is a really bad desicion. If my PC changes the IP address, because the DHCP Server in my router gives it a new one, the port forewardings don't work anymore.
    And who sets manual permant IP addresses for all his devices? nobody does this in a home network.
    Thank you for your honest feedback about Uplay. I'm glad to see that it is working now and apologize for the inconvenience.
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  9. #9
    Hi,
    I have same error. 0x20100301. I've forwarded ports and added exceptions in firewall for ACS and Uplay. Still nothing.
    Router settings are fine, internet working well. Other services working ...
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  10. #10
    UbiFancy's Avatar Ubisoft Support Staff NCSA
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    Originally Posted by stepkrouz Go to original post
    Hi,
    I have same error. 0x20100301. I've forwarded ports and added exceptions in firewall for ACS and Uplay. Still nothing.
    Router settings are fine, internet working well. Other services working ...
    Sorry to see this! I'm not seeing a current outage on our end, so I highly recommend contacting our team at https://support.ubi.com as there may still be some troubleshooting we can provide. Make sure to include your Dxdiag and MSinfo.
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