Totally appreciate your input, AKA! I thought bout that after it first happened, I'm on Windows 10 professional, it updates automatically when I log off. I might try a restore point week or so back from the problem starting. But as for any software or other changes lately only Nvidia drivers, this SSD HD is for game playing only, no extra anything running on it outside of monitoring, and gaming SWOriginally Posted by AKAFootloose Go to original post
Hi MaraxX51. Hope a restore point helps you, wish i could do it with my Xbox. :/ Tried ringing Ubisoft support today in the UK. It is 6pm here and they are telling me the lines are closed however both on this forum and on their website, it says the lines are open to either 8pm or 10pm. So either, their information is wrong on both sites or they deliberately put me through to a computer generated response. Or more disturbingly, their phone line is just a decoy to direct you to their ticket system. Which means we are back at square one and stuck in the endless loop that is the Ubisoft support ticket system. I'll try again tomorrow.
Disappointed.
Update: Found another number. Rang that. It itself told me their lines were open to 8pm and gave me a different number than before. Rang and still it tells me the lines are closed now and they will ring me back. They straight up lied to my face. Will keep on trying though. Onto Wednesday. Can't wait for their call back.
Indeed the best website that I have used is the same recommended by AKAFootloose:-
http://far-cry.ubisoft.com/fc4/en-gb...nity/maps.aspx
This seems to depend upon one's locality: I'm in Ontario, Canada, and prior to "Primal" 's release - I always - by default - connected to the "en-us" site. Primal was released and boom! no more maps - it always connects to the Canadian site and it always connects to the French language site - and always Primal - Primal - Primal, with no reference to English, or how to get into the English language site. Through a lot of digging - I can now connect to the English language site, but still cannot access the community maps - it's always the store - always Primal. Thanks to AKAFootloose about seven months ago - I connected to the English community site "en-gb", and it works fine from Canada, but even there - as far as actually logging into the "en-gb" site - uh-huh - always with the connection error, so now we can't make comments to the maps. ....That error - if you check it out - is a java script error (if I remember rightly) and that's the web-page design/update team responsibility - whoever they may be - it's not you or your PC. Ubisoft did a slew of re-directions when Primal came out, and I believe it was quite screwed up, never fixed and now their management is simply focused on new product.
I know all that doesn't help you - but you're not alone - it's been this way for a long time, and Ubisoft's website staff and their management - Canadian, US, GB or international HAVE to be aware of this, and it is very obvious they are 1). either incompetent: 2). the servers are managed by a third party and they have "issues" with them or 3). they really are simply not prepared to spend the manpower time or money to fix the problem. Focus on new product may well take priority where their manpower is placed. It's possible, I suppose, that it may even be an automated system, and the people who set it up no longer work for Ubi - the advertising on the opening page indicates this: "New Patch available - Coop in the Map Editor is live! Read More" ....... I ask you - how long is it since the last patch was released?
If you do get to Support I'd be really interested to hear their response. Good Luck!
pj
[QUOTE=pj_3;11802810]Indeed the best website that I have used is the same recommended by AKAFootloose:-
http://far-cry.ubisoft.com/fc4/en-gb...nity/maps.aspx
This seems to depend upon one's locality: I'm in Ontario, Canada, and prior to "Primal" 's release - I always - by default - connected to the "en-us" site. Primal was released and boom! no more maps - it always connects to the Canadian site and it always connects to the French language site - and always Primal - Primal - Primal, with no reference to English, or how to get into the English language site. Through a lot of digging - I can now connect to the English language site, but still cannot access the community maps - it's always the store - always Primal. Thanks to AKAFootloose about seven months ago - I connected to the English community site "en-gb", and it works fine from Canada, but even there - as far as actually logging into the "en-gb" site - uh-huh - always with the connection error, so now we can't make comments to the maps. ....That error - if you check it out - is a java script error (if I remember rightly) and that's the web-page design/update team responsibility - whoever they may be - it's not you or your PC. Ubisoft did a slew of re-directions when Primal came out, and I believe it was quite screwed up, never fixed and now their management is simply focused on new product.
I know all that doesn't help you - but you're not alone - it's been this way for a long time, and Ubisoft's website staff and their management - Canadian, US, GB or international HAVE to be aware of this, and it is very obvious they are 1). either incompetent: 2). the servers are managed by a third party and they have "issues" with them or 3). they really are simply not prepared to spend the manpower time or money to fix the problem. Focus on new product may well take priority where their manpower is placed. It's possible, I suppose, that it may even be an automated system, and the people who set it up no longer work for Ubi - the advertising on the opening page indicates this: "New Patch available - Coop in the Map Editor is live! Read More" ....... I ask you - how long is it since the last patch was released?
If you do get to Support I'd be really interested to hear their response. Good Luck!
pj[/QUOTE
Thanks, Pj... I agree with you on all the Ubi points you've made here. That is exactly what it looked like when I logged on the last time to the Map Browser... like I had been redirected. I was no longer patched in to the maps, bumped if you will.
Sadly my restore point now is a day after the map problem... sigh...I'm at a loss but good to know there Might.. I stress Might.. be strength in numbers. My responses from Joshua in live chat last Thursday and Friday, were canned, template " try this" routine stuff they are told to hand out. He has stopped communicating with me.. why? they have no clue and like you mentioned.. dont want to waste the manpower on "Maps" when they can sell Primal ~~
Wait !! All this talk of Primal--- You dont suppose, could it be, I Wonder if I uninstall Primal from my PC, Will Maps start Working ??
Thanks, Likely, for keeping on with this.. I fear this thread will die but Id like to let Ubi know before hand that We collectively are "NOT PLEASED" with their customer service.. I have Xfinity.. Ive had Way better luck with problem solving with them (Cough), and anyone that knows Comcast knows saying that is a Stretch.. as I WATCH my modem reboot itself for the 4th time today---Originally Posted by LikelyAtol77563 Go to original post
No Problem MaraxX51. Will keep trying. As for Primal, I'm not sure about that as a fix. Simply because i have a Xbox 360 and primal was not released on that system nor do i have it therefore i can somewhat say without a doubt, it has nothing to do with Primal and perhaps it has to do with the connection between server and system however if this works for you, all the more power to you. As for this website your talking about, it seems to have fixed it for you? I'll try it but seems to be temporary and not something i can do on console. What's this live chat you speak of? Twitter? I'll keep trying on the phone and elsewhere. If Uk don't pick up then onto US. Btw, have also started playing Farcry 3.
Update: Went onto that website and got onto the GB website. I am in UK. Was able to click on my favourite maps and see all the ones i have. I still remember most of them so the information is still stored on the server. Our accounts are still linked. It has remembered every single one and shows 17 pages of my favourite maps. Oh my god, so frustrating, it like its taunting me. Such great maps.... Not sure what this means though, it connection then????
On a side note, Map Editor and Multiplayer still work and of course Singleplayer. Map Browser is the only segment that does not.
Update 2: Did more digging, looking for posts and found one on steam. Link is below:
http://steamcommunity.com/discussion...3938443723617/
He has no replies but is exactly the same as you. You on PC, he on PC. Albeit, the difference in date, perhaps you can reach out to this guy on steam to see if he ever fixed it. Hopefully, this come through for you. Fingers crossed.
Unfortunately, whilst searching further into his account, it seems he was last online 369 days ago so... guess back to square 1 but at least we know this problem is not secluded to you alone on PC.
Saw all the content as well, saved maps are intact.. too bad they just sit there no way to play. So, on the chat, here is one of the 'Emails of Things to do' that Joshua from ubi help sentOriginally Posted by LikelyAtol77563 Go to original post
--- Im sure they send this to everyone having problems with connecting to whatever. Here is the link to live chat that I get here in the US: https://support.ubi.com/en-US/Cases/Channel
Joshua @Ubisoft Support Jun 23, 2016 at 04:29 PM EDT
Hello Rich,
Please try the steps below to see if your connectivity issues resolve.
1. Proxy and Offline Mode
We also must ensure that Windows is not utilizing any Proxy settings which can cause connectivity problems and that Offline Mode is disabled.
- Click on the menu icon in the top left corner.
- Select Settings.
- Click on the Network Tab.
- Make sure "Always Start Uplay in Offline Mode" is unchecked
- Select the Change Proxy Settings option.
This will bring up your Windows Internet Options window where you can manage your OS Internet options.
2. Software Conflicts
Try updating your Windows Firewall, as well as updating the firmware for your home router. If updating these programs does not resolve the issue, you may need to temporarily shut-down the associated programs or bypass the router and establish a direct connection to your modem.
You can also temporarily disable your anti-virus, anti-malware, firewalls, and any other applications that are affecting your network traffic before testing the game. If you can determine which application is configured too strictly, you can then add the appropriate exception or allowance to that application to allow Uplay to communicate freely on your local network.
Internet Connection Sharing (ICS) and Virtual Private Networking (VPN) applications can also be conflicting with the game, and you will want to disable these applications to try to resolve the issue.
3. Port Forwarding
If it is not possible to shut-down your firewall you will need to configure your router and/or firewall to forward the following network ports:
Uplay
TCP: 80, 443, 13000, 13005, 13200, 14000, 14001, 14008
Far Cry 4
UDP: 9000, 21120
TCP: 80, 443
Directions for configuring network ports are specific to the software and hardware being used, and can be found by visiting the manufacturer's website.
Please visit https://support.ubi.com/en-US/faqs/000024619 for more information.
4. Background Applications
You may also encounter problems due to applications running in the background on your computer system. When playing Ubisoft games, please be sure to close all running background applications before starting your game. You can find the steps for this listed below.
- Press the Windows key and the "R" key at the same time.
- Delete anything on the Open line that you find there, type in MSCONFIG and press the Enter key to bring up the System Configuration utility.
- Look down the list of startup items (not the tab labeled Startup), and choose Selective Startup if it is not already selected. If you don't see this, make sure you've clicked on General near the top of the window.
- Once you've chosen Selective Startup, uncheck "Load Startup Items".
- Once you're done, click Apply & OK, and let it reboot your computer.
- Once restarted, make sure that any application that affects your local network is disabled.
Try running the game again. If the game loads and seems to be working, the problem is most likely related to one or more programs you have scheduled to load with Windows.
Note: Keep in mind that this is a temporary solution, and any changes can be reverted by returning to the MSCONFIG utility and re-selecting "Normal Startup".
5. Restrictive Networking Environment
There may also be certain restrictions set by your ISP or network administrator. If you continue to have trouble, please contact your ISP or network administrator for details on any specific restrictions on the previously mentioned network ports.
6. Local DNS
If you are still having connection problems, you will want to try flushing your DNS and resetting your Windows hosts file.
Flush DNS
https://support.ubi.com/en-US/faqs/000024748
Reset hosts File
http://support.microsoft.com/kb/972034
~Josh,UbiSupport
You wrote Jun 23, 2016 at 02:23 PM EDT
Ive uninstalled and reinstalled Far Cry 4, rebooted, user maps are still not loading. The rest of the games work as they have including all my DLC content.
You wrote Jun 23, 2016 at 12:18 PM EDT
Maps still hanging up not loading. Ive attached the error reports below. Thanks
Joshua @Ubisoft Support Jun 23, 2016 at 11:40 AM EDT
In order to fully troubleshoot the problem that you are having, please try the steps below:
1. Disabling your background applications:
Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
Type in MSCONFIG and press Enter.
Go to the Startup tab.
Click the option to Disable All.
Press Apply, then Close and pick the option to Restart.
2. Clearing your temporary files:
Go to the Start menu on your Desktop. Press the Windows key and the letter R at the same time.
Type in %TEMP% and press Enter.
Select All (Edit > Select All or Ctrl+A).
Click the Delete key.
Note: If you are using Windows 7, you will need to press Ctrl + A together to highlight the files. Once the files are highlighted, you will need to press the Delete key.
3. Make sure the drivers for your video card, sound card, motherboard and processor are up-to-date. Running 2 cards in SLI or running 2 screens can also cause issues. Deactivate SLI or unplug any additional screens you may be using. If you are overclocking, try running at the stock clock settings.
4. Make sure that any antivirus or firewall software on your system is disabled.
5. Install Windows Updates:
Click on the Windows Start button and go to All Programs --> Windows Update. In the left pane, click "Check for updates" and if any are found choose "Install updates."
http://windows.microsoft.com/en-us/w...indows-updates
To troubleshoot this issue for you, I need two files from your system (Direct X and MS System Information). These files report information about system drivers for your video and sound cards, as well as other vital information about your computer hardware that will help me resolve your problem.
First, make sure you have the latest version of DirectX installed on your system. Download the latest version of DirectX from https://support.microsoft.com/en-us/kb/179113.
After installing DirectX, follow these steps:
1. Press the Windows key and the "R" key at the same time.
2. In the Open box, type "dxdiag" (without the quotes) and click OK.
3. Once the DxDiag file is open, click on the "Save all information...” button.
4. Click the save button to save the file as a text file to your Desktop.
5. Press the Windows key and the "R" key at the same time.
6. In the Open box, type "msinfo32" (without the quotes) and click OK.
7. When the program comes up, open the Software Environment section on the left side and select Windows Error Reporting.
8. Make sure that the Windows Error Reporting has also completely loaded prior to saving.
9. At the top, click on File. Then, click on Save.
10. Click the 'save' button to save the file as an .nfo file to your Desktop.
11. Click the following link: https://support.ubi.com/en-US/Cases
12. Enter your Uplay account credentials, and click Login.
13. Click on 03403116 to find your incident.
14. Click "Attach documents"
15. Find the "dxdiag.txt" you saved earlier and click Open.
16. Click "+Add Files"to add another file.
17. Find the ".nfo" file to attach the MSINFO32 file.
18. Click "SUBMIT ATTACHMENTS" to complete the incident.
If you receive an error when attempting to upload the MSINFO32 file stating that it is too large, you will need to compress it using either WinZip or WinRAR. Once received, we will examine your system info and get back to you as soon as we can with a possible solution to your problem.
Hi MaraxX51. Got through to support today on the phone. Spoke to two guys. They said they had received calls about this already and are looking into it. Guessing, this must have been you with your chat. They said they will talk to their game development team and others on how to fix this as connectivity trouble shooting is not working. They will update me throughout the day and when they do, i will update this thread. I also pointed out this thread to them and they have linked it to my case ticket so they know about all of us having this issue. We'll see what they come up with. Fingers crossed.![]()