437 is Steam version. 273 is Uplay version.Originally Posted by Santiago1413 Go to original post
I have the same problem. I finished the game under uplay+ but i didn't play the dlc. I decided to terminate Uplay+ for the summer but i also bought the game and the DLC just to play the DLC. The day before Uplay+ termination i played the DLC Aveline and Freedom cry was there. That day i had the game on Uplay+ and bought from the store including the season pass. In fact in my Uplay app i have 2 versions of Black flag. One with the Uplay+ blue tag on the bottom and a regular one. Couple of days ago i decided to finish the freedom cry dlc and it was not there. Even the aveline dlc was not there. I asked for help and Uplay support answer that the issue is known and under investigation, at this time probably sometime like 10 months since the investigation started. I asked for a reimbursment of the game and the season pass and i was told only the season pass was reimbursable because even if i asked for it in the 14 days the POLICY states that you should not run the game. So i cannot get the game reimbursed because i run it. But i finished the game 2 times and also the Aveline DLC under Uplay+. I bought the game as well to play the dlc. The policy doesn't say how to check if the dlc is available without running the game it self, but it says that people abusing the policy will not get reimbursed. Well now is the support that is abusing the policy because the policy doesn't cover my case. I also run the game as i was trying to troubleshoot the problem redownloading it or verifying the game files after deleting the dlc folders.
I also have a youtube channel that where i can show i finished the game under uplay+ but even this was not enough.
Here is the policy https://www.ubisoft.com/en-gb/help/p...ases/000062176
I also asked if it was possible to get 2 days of uplay+ that for sure could fix the problem, to allow me to finish the dlc while waiting for a fix but nothing. The only thing the support could do is to try to ask for a reimbursment of the dlc.
I really think this is scripts, there is no human thinking behind. In my opinion a company like Ubisoft should take care of his customers in a better way. The policy and the scripts clearly don't cover this case as the content is not available because a problem within ubisoft and there is no way to know if the problem affects me without launch the original game.
Sorry for the wall of text and my bad english.
Take care guys and have a nice summer
Tecchizzato
All right i found a solution. Here is what i did. Make sure you make backup and you know what you are doing, you could compromise your save files.
1) go to folder C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\verylongnumber\
2) copy the folder 273 (if uplay) somewhere else. i believe steam is 473 but i don't know for sure, i'm on uplay and it did work for me
3) delete the folder 273
4) run the game and you will see the dlc there
5) close the game
6) go to the folder C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\verylongnumber\273 or 473 if it is steam
7) copy all the x.save files from your old folder except the 1.save and 1.upload
8) enjoy
Now i believe no body of the developer is currently working or looking at this issue as it should be an easy fix for sure. In my opinion answers from the support are all lies.
OMG it works! i'm about to give up when I saw this thread. I just bought the Deluxe Edition + Freedom Cry DLC last May 30th.
Gold Edition is not available in my region.
These are the steps that I did to unlock the DLC that was bought.
STEPS:
Make the save file unlocker your own using the ACSaveTool:
1) Backup your personal saves if you have any & disable first the cloud synchronization. Open ACSaveTool
2) Check the checkbox beside Decryption ID
3) In Encryption ID enter the seed of your Ubisoft account, the seed is located at:
<Installation folder>\Ubisoft\Ubisoft Game Launcher\savegames\[name of this folder is the encryption ID]
4) Click Open and select the save file that andynaruto10 gave to us.
5) Once converted, copy-paste that save file to:
<Installation folder>\Ubisoft\Ubisoft Game Launcher\savegames\[name of this folder is the encryption ID]\273
(or 473 if it is Steam version)
6) Copy-paste your personal saves to that folder if you have any except the 1.save (because these are the save files that you converted). Then enable cloud synchronization.
7) EnjoyUnlocked my Freedom Cry, Aveline DLC, and 3 Mystery Islands.
It seems cloud synchronization is broken in this game.Thanks Andy for your save. You are a lifesaver.![]()