1. #1

    JD website account vs uplay account

    Hi there

    I hope you can help me with this one. I have contacted Ubisoft support page but it's been two weeks and they have not responded.

    When I login into the Just Dance Website is says that there is no data available and that the profile does not exist. But, if I login to Uplay/ubisoft website it displays my information correctly. and if I go to my xbox one and check it also shows me my progress.

    Any idea what is happening there? how can I fix it

    Thank you so much

    MaiMedina
    Share this post

  2. #2
    UbiBlack_Widow9's Avatar Community Representative
    Join Date
    Apr 2007
    Location
    U.S.
    Posts
    16,574
    Hello and welcome to the Forums,

    Please contact our Support team so they can troubleshoot this with you.
    https://support.ubi.com

    Thanks
    Share this post