1. #1

    Unlimited songs not showing

    Hi! I just bought (physically) Just Dance 2016 Gold Edition with the 3 months subscription. Yesterday I entered the code and it worked perfectly, but today I am not being able to see the unlimited songs. Doea anyone know what might be happening? (When I check the subscription it says I have 91 days left, so it still connected)
    Share this post

  2. #2
    UbiBlack_Widow9's Avatar Community Representative
    Join Date
    Apr 2007
    Location
    U.S.
    Posts
    16,574
    Hello and welcome to the Forums,

    Which platform are you using to play?

    Thanks
    Share this post

  3. #3

    getting same issue

    using wii u. shows 27 days left on subscription but no songs actually there to use aside fromt he normal ones?
    Share this post

  4. #4
    UbiBlack_Widow9's Avatar Community Representative
    Join Date
    Apr 2007
    Location
    U.S.
    Posts
    16,574
    Please contact our Support team so they can troubleshoot this with you.
    https://support.ubi.com
    Share this post

  5. #5

    Problem after bought Just Dance 2016 unlimited (12 months)

    Dear all,

    I'm Chi, i had a problem after bought the addon for Unlimited Account of Just Dance 2016. Before bought, i can see the unlimited song list but after i bought the unlimited account, all unlimited song disappear Smiley Sad ??? Althought, my account is unlimited now, but there's no unlimited song!!!

    Please help me to solve this problem, it's my present to my little daughter Smiley Sad

    P/S: My account is n********@gmail.com

    Regards,
    Chi. Nguyen
    Share this post

  6. #6
    UBI-Zuzu's Avatar Community Manager
    Join Date
    Sep 2015
    Posts
    1,074
    Hello CnKs2016, welcome to the forums!

    I'm sorry to hear that such issue occured in your game. Please contact our technical support so they can help you in your case.

    Thanks,
    Zuzu
    Share this post

  7. #7

    Dear Zuzu,

    Thanks for your instruction, it's work now. It's so valuable with me and my kids.

    Thank you and Ubi support team.

    Regards,
    Chi.Nguyen
    Share this post

  8. #8
    UBI-Zuzu's Avatar Community Manager
    Join Date
    Sep 2015
    Posts
    1,074
    Hello CnKs2016,

    glad to know you got it working! I wish lot's of fun for you and your kids!

    Thanks,
    Zuzu
    Share this post

  9. #9

    same problems

    Hi, I'm experiencing the same problem, but on PS4.
    I've just subscribed to Just Dance Unlimited 2017, but the songs just don't show up on my game.
    And everytime I try to send the Ubisoft Support an e-mail, I get an error message.
    How can I fix this????


    Originally Posted by UBI-Zuzu Go to original post
    Hello CnKs2016, welcome to the forums!

    I'm sorry to hear that such issue occured in your game. Please contact our technical support so they can help you in your case.

    Thanks,
    Zuzu
    Share this post