Upgrade blocked on my Bronco | Forums

[cr4zyv4le]

Hi, I try to install an upgrade on
my Bronco but this remains locked with the red V and I can't proceed with
the upgrade. I try to contact support more times but I don't have any
answer.
I had try to uninstall and reinstall the app but never change
I try to install my upgrade on my Bronco but I can't do this

Please help me please.
Thanks Valerio

[Electron.x]

Hi, I try to install an upgrade on
my Bronco but this remains locked with the red V and I can't proceed with
the upgrade.

I can't remember that there is a red V. Or do you mean the red check mark? Tap on it, and the upgrade is installed.

If you press it, and nothing happens, then maybe the hit area is moved/misaligned. Do all other controls work properly inside the workshop?
Press any part of the screen to find the hit box. Try also to rotate the screen 180°.

[cr4zyv4le]

yes the red check mark
I try to rotate...nothing
I try to tap everywhere...nothing

and when I was on the upgrade don't slide nothing (to other mororcycle)

I can't remember that there is a red V. Or do you mean the red check mark? Tap on it, and the upgrade is installed.

If you press it, and nothing happens, then maybe the hit area is moved/misaligned. Do all other controls work properly inside the workshop?
Press any part of the screen to find the hit box. Try also to rotate the screen 180°.

[Chemical-TBR]

yes the red check mark

Just to recapitulate to see if i understand. You are in town and you tap on the garage and go in and it shows you the Bronco with the red check mark above it (meaning an upgrade is complete), BUT the screen goes dead and you can´t do anything except look at the bronco or leave the garage (tried swiping and tapping everywhere on the screen + flipping phone over ). Is this correct? Is the game still this way?

When you said you tried reinstalling, did you follow this order - uninstall TF> clear any left over folder and clean cache > restart phone > install TF > log on to Uplay and load your game from server? Still the garage is frozen the same way? Android?

[cr4zyv4le]

Just to recapitulate to see if i understand. You are in town and you tap on the garage and go in and it shows you the Bronco with the red check mark above it (meaning an upgrade is complete), BUT the screen goes dead and you can´t do anything except look at the bronco or leave the garage (tried swiping and tapping everywhere on the screen + flipping phone over ). Is this correct? Is the game still this way?

When you said you tried reinstalling, did you follow this order - uninstall TF> clear any left over folder and clean cache > restart phone > install TF > log on to Uplay and load your game from server? Still the garage is frozen the same way? Android?

yes all correct.
I tried before only with clean cache and data...nothing
than uninstall and reinstall, rotate 180°, tap everywhere...nothing
my phone is WIKO WAX version 8 with Android 4.3
and the garage is still frozen (but only on Bronco motorcycle frame)

[Chemical-TBR]

yes all correct.

Don´t know what to say.... Try the new patch that is coming out tomorrow and see if anything changes. If nothing changes then you might want to get Charly involved.

[Ubi-JollyCharly]

Hi,

as ChemicalD said, let's hope the new update will solve your issue. If not, then please contact the support as you already did all the workarounds I know :/

JollyCharly

[cr4zyv4le]

Hi,

as ChemicalD said, let's hope the new update will solve your issue. If not, then please contact the support as you already did all the workarounds I know :/

JollyCharly

No nothing is change.
I tryed also to install on another device but nothing
I'm just waiting for a technical support but also here...nothing