So, with all of the hacking, I decided to try for a refund. While not helpful on that front, how it was handled and more importantly, what was said, amazed me. This is a chat transcript:
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My favorite part is when he says that's how the game would be broken. Like it was going to be broken no matter what they did. And that's the dev team's stance on things right now? To wait until the cheaters run out of money for their solution? Jesus...
I see, so just exactly how would you like me to validate that? And I am extremely glad you have never dealt with any customer service in any industry that has left you with a negative experience.Originally Posted by DA-NT3 Go to original post
Who gets butt hurt over a CSR's assumption that they acquired some of their information from Reddit? It's not like he accused you of looking up kiddie porn. A lot of people use it, its not a far stretch to imagine that you gleaned at least some of your information from there. Methinks...maybe...just maybe...it wouldn't have mattered what the CSR would have said because:
A) You probably already knew their policy on refunds
and
B) You were already pissed off going into the conversation
Therefore, anything the CSR would have said would have been wrong or taken as an affront and you would cut and paste your garbage conversation on the forums hoping to get a little sympathy...NOT TODAY!!!
Nope, not looking for sympathy, sorry. But hey, if you think that the, "we will just ban the cheaters until they run out of money" is an acceptable answer from the development team, I'm not sure what to say. This post was simply put out there for folks to see what Ubisoft and the dev team's plans are regarding the cheating. Were it to be an, "I'm sorry, no refund, and you are SOL." - ok, sucks but ok. But to state that "At this point, that's the stance on it posted by the development team"?
But hey, the great thing is that I don't need your approval to post, and if you feel the need to post some I-dont-like-your-opinion-of-the-matter post, then by all means - wear yourself out. Find it useful, great, don't, aww. Because god forbid someone come to the forums to read people's experience of a game before buying it.
No, no. Everyone is entitled to their own opinion. I do not fault you for that. However, that goes both ways and it is of my opinion that you were being a ****** nozzle to the CSR. You twisted his/her words when there was no ill intent in them yet, you still found a way to take offense. I have worked some time in customer relations and I can tell you with some certainty that your quality of attitude affects the quality of your service/experience. The CSR you are talking to may not have had the authority to get your money back, however I am sure he could have probably gotten you to someone who could. With that being said, I do not blame the CSR for not helping you out. I hope you do not treat people like that in your day to day affairs. Perhaps respect and etiquette were lost on you. Treat the janitor with the same respect that you would the CEO. Control your anger. I understand it's frustrating, but more than likely it is not that CSRs fault.